Support Engineer

3 weeks ago

Johannesburg, South Africa Adzuna ZA B C2 Full time
The role will involve building, maintaining and troubleshooting their rapidly expanding core and client infrastructure. It will also invole operating as a part of a talented team of technologists that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security.

Duties will include but not be limited to:
  • Pro-active monitoring of all internal systems and products
  • Create meaningful knowledge base articles on ticket resolution to enable helpdesk and others to quickly resolve repeat topics
  • Administration of support desk and collaboration with other support staff
  • Administration of CRM and other internal systems
  • Participate in the design of information and operational support systems and processes
  • Directly participate in the support queue for tickets and/or be an escalation point for peers working at the support desk
  • Maintain all contractual SLAs
  • Ensure resolution and RCA's of all assigned support tickets in accordance with customer SLAs
  • Administer and assist with all general internal IT user support and administration
  • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
  • Liaise with vendors and other IT personnel for problem resolution
  • Collaborate with client/partner/vendor development teams for the maintenance of custom-built or client-specific applications
  • Assist where needed in the product development life cycle
Requirements:
  • Tertiary qualification in Information Technology eg. BS/MS degree in Computer Science, Engineering or a related subject would be advantageous
  • Working history with Azure based environments
  • Minimum of 5 years related experience
  • Knowledge of cloud technologies, operating systems, databases and integration methodologies
  • Experience working with Azure specifically for general IT support, user account management, role and rights management and ability to troubleshoot internal IT tickets
  • Demonstrate general IT experience from networking, desktop support, environment maintenance, policy, and ISO compliance as well as databases
  • Some development experience or ability to read/interpret code would be an added advantage
  • Strong aptitude for log reading, Azure reporting and logging management and trend analysis
  • Proven history with pro-active support and triage. Ability to take a problem ticket, investigate, replicate, resolve or define well enough to assist developers to resolve
  • Eagerness to constantly learn or become competent on new Technology platforms, internal systems and collaborate on ways to better support the ever-evolving business
  • Understand that the role requires ownership from logging to resolution of problem and engagement with other team members are for software bugs or escalations

  • Support Engineer

    4 weeks ago

    Johannesburg, South Africa Edge Executives Full time

    We have an exciting opportunity for a Support Engineer with one of our banking clients. Requirements: Must have +7 years of experience as a Support Engineer Must have a tertiary qualification Must have experience in Application support Experience in implementing configuration, optimization, and maintenance for application Must have banking/ financial...

  • Support Engineer

    3 weeks ago

    Johannesburg, South Africa Edge Executives Full time

    We have an exciting opportunity for a Support Engineer with one of our banking clients. Requirements: Must have +7 years of experience as a Support Engineer Must have a tertiary qualification Must have experience in Application support Experience in implementing configuration, optimization, and maintenance for application Must have banking/ financial...

  • Support Engineer

    4 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    We have an exciting opportunity for a Support Engineer with one of our banking clients. Requirements: Must have +7 years of experience as a Support Engineer Must have a tertiary qualification Must have experience in Application support Experience in implementing configuration, optimization, and maintenance for application Must have banking/ financial...

  • Support Engineer

    2 weeks ago

    Johannesburg, South Africa TalentCru Full time

    Our client is seeking a talented Support Engineer to be a key part of their team. In this role, you'll support the Sales Staff in the tender process, assist the Services Workshop Manager in defining the scope of work, and oversee the technical management of contracts. Your expertise will contribute to optimized manufacturing and servicing processes, ensuring...

  • Support Engineer

    2 weeks ago

    Johannesburg, South Africa TalentCru Full time

    Our client is seeking a talented Support Engineer to be a key part of their team. In this role, you'll support the Sales Staff in the tender process, assist the Services Workshop Manager in defining the scope of work, and oversee the technical management of contracts. Your expertise will contribute to optimized manufacturing and servicing processes,...

  • Support Engineer

    2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Our client is seeking a talented Support Engineer to be a key part of their team. In this role, you'll support the Sales Staff in the tender process, assist the Services Workshop Manager in defining the scope of work, and oversee the technical management of contracts. Your expertise will contribute to optimized manufacturing and servicing processes,...

  • IT Support Engineer

    4 weeks ago

    Johannesburg, South Africa TalentCru Full time

    Our client is currently recruiting for an IT Support Engineer. This role will expose you to a diverse working environment and the opportunity to connect with other individuals in the organization. This is a permanent vacancy. This is a 12 Month onsite contract based in Durban.BRIEF:A Mid-Tier Engineer who carries out their support function remotely, has a...

  • Technical Support Engineer: Graduate

    4 weeks ago

    Johannesburg, South Africa People Source Full time

    This is a high level technical support role that requires a degreed engineer.Provide technical sales and service support to new, existing & prospective clients i.e. Telephonic, e-mail, ticketing & training Management of device returns (assessment & communication & process improvement) Sales & internal team support (what is sales team asking for versus...

  • CONTRACT SQL Support Engineer

    4 weeks ago

    Johannesburg, South Africa PRR Recruitment Services Full time

    Software house based in the North is looking for a CONTRACT SQL Support EngineerMin 5-7 years experience in Supporting SQLStrong experience in SQL ServersSQL Administration and troubleshooting will be adv.IIS AdministrationWindows Server platform supporting high availabilitySQL Server 2021 InstallationKnowledgeable in SQL ServerThe ideal candidate needs to...

  • Desktop Support Engineer

    4 weeks ago

    Johannesburg, South Africa Profession Hub Full time

    Job DescriptionWe are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals in Johannesburg. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have reliable...

  • Desktop Support Engineer

    3 weeks ago

    Johannesburg, South Africa Profession Hub Full time

    Job Description We are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals in Johannesburg. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have reliable...

  • Desktop Support Engineer

    4 weeks ago

    Johannesburg, South Africa Profession Hub Full time

    Job DescriptionWe are looking for a talented and multi-skilled Desktop Support Engineer to join our dynamic team of IT professionals in Johannesburg. The successful candidate should have a passion for IT and be extremely comfortable supporting Windows Desktop environments. He/she should ideally reside in the Northern suburbs of Johannesburg, have reliable...

  • Technical Support Engineer

    4 weeks ago

    Johannesburg, South Africa Oxyon People Solutions Full time

    Purpose of the position:To provide a high level of technical support to all our customers in the EMEA region, with specific focus to Africa. To ensure the team continually offers the best level of service in terms of services and equipment.Major Areas of Responsibilities: Do installations and commissioning of all the company's monitoring Radar models in...

  • Client Support Data Engineer

    4 weeks ago

    Johannesburg, South Africa Recruiter Ruth | Performability Recruitment Full time

    This remote role is an exciting opportunity for a highly analytical person with strong client services and a knack for troubleshooting. Viable candidates must have  experience in the financial investments/  asset management industry. This Client Support Data Engineer will  work closely with one of the company's clients to ensure that the company...

  • Technical Support Engineer- Refrigeration and HVAC

    3 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Technical Support Engineer- Refrigeration and HVACDenver, Johannesburg SouthMinimum requirementsBEng/BSc (Mechanical or Mechatronic Engineer)Will consider a National Diploma or BTech (Mechanical) with relevant working experience.0-5 years of working experience in HVAC&R (depending on qualifications)Responsibilities:Electronic control setup and programming...

  • Technical Support Engineer- Refrigeration and HVAC

    4 weeks ago

    Johannesburg, South Africa E&D Recruiters Full time

    Technical Support Engineer- Refrigeration and HVACDenver, Johannesburg SouthMinimum requirementsBEng/BSc (Mechanical or Mechatronic Engineer)Will consider a National Diploma or BTech (Mechanical) with relevant working experience.0-5 years of working experience in HVAC&R (depending on qualifications)Responsibilities:Electronic control setup and programming...

  • Technical Support Engineer- Refrigeration and HVAC

    3 weeks ago

    Johannesburg, South Africa E&D Recruiters Full time

    Technical Support Engineer- Refrigeration and HVAC Denver, Johannesburg South Minimum requirements BEng/BSc (Mechanical or Mechatronic Engineer) Will consider a National Diploma or BTech (Mechanical) with relevant working experience. 0-5 years of working experience in HVAC&R (depending on qualifications) Responsibilities: Electronic control setup and...

  • Technical Support Engineer

    4 weeks ago

    Johannesburg, South Africa PRR Recruitment Services Full time

    Technical Support Engineer - SQL and Qlikview The ideal candidate will have suitable qualifications and experience to join this dynamic team Strong experience in IIS administration Performance Monitoring Maintenance plans Setting up replicationAccess Control Installation and administration of Qlikview SLA Supporting DevOPS Disaster Recover min 3 -5...

  • Specialist Support Engineer-o365

    4 weeks ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Bring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary We are...

  • Thermal Management Technical Support and Training Engineer

    4 weeks ago

    Johannesburg, South Africa Vertiv Full time

    Who are we? At Vertiv, we build products that keep critical technologies running 24/7. We are proud we were the first to protect mainframes with precision cooling systems. We were the first to introduce an integrated enclosure system to distributed networks. We help some of the largest names in the industry bring new capacity online faster and at a...