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Lodge Resident Manager

2 months ago

Bela Bela, South Africa Adzuna ZA B C2 Full time
Key Responsibilities:
  • Provide strategic direction and vision for the lodge, aligning operations with company objectives.
  • Oversee daily operations, including front office, housekeeping, food and beverage, safari, retail, spa, reserve, and maintenance.
  • Develop and implement strategies to optimize revenue generation, occupancy rates, and overall profitability.
  • Foster a positive work environment, leading a diverse team with guidance, coaching, and performance feedback.
  • Ensure compliance with company policies, industry regulations, and health and safety standards.
  • Build and maintain strong relationships with guests, suppliers, and business partners to enhance the lodge's reputation.
  • Monitor guest feedback and proactively address any issues to ensure a seamless experience.
  • Analyze financial reports, control costs, and prepare budgets to achieve financial targets.
Requirements:
  • Minimum of 5 years of experience as a General Manager or Resident Manager, with at least 5 years in a leadership role in Food and Beverage.
  • Proven track record of successfully managing lodge operations and delivering exceptional guest experiences.
  • Strong leadership skills with the ability to inspire and motivate a team.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Sound knowledge of hotel financials, revenue management, and budgeting.
  • Proficient in industry-specific software and systems.
  • Bachelors degree in hospitality management or a related field (preferred).