Account Manager

4 weeks ago


Gqeberha, South Africa Adzuna ZA B C2 Full time

A company that offers a comprehensive range of interventions, from the selection of people to be trained and the designing of the course material to the actual training has an exciting opportunity for a quality-oriented Account Manager in Eastern Cape.

The Account Manager’s core purpose is to generate new business and grow existing clients through innovative solution offerings.

  • Degree or Diploma or equivalent with sales and or marketing/management/SDF
  • At least 1 years or more sales experience
  • Must have Technical experience in Training Development space

Client Development and Validation:

  • Identify and validate selected client opportunities
  • Collaborate with other stakeholders to provide a conceptual solution that is aligned to the clients’ needs
  • Develop a conceptual proposal and submit / present in line with Adcorp and ATS’s Corporate Identity
  • Ensure client has a full understanding of the proposal and refine the proposal to ensure 100% alignment with the client’s needs
  • Obtain client sign off of the proposal / solution

Finance:

  • Agree on business terms and articulate these into the Service Level Agreement to the client
  • Ensure invoicing process is clearly understood and communicated to internal stakeholders – P.O process etc
  • Ensure Service Level Agreement is signed
  • In the instance of a new client, liaise with finance to open a new client account in line with Adcorp process and policies
  • Any deviation from 30 day payment terms to be escalated to finance.

Customer Service:

  • Ensure a thorough briefing of all client information and project documentation to the Operational team responsible for delivery on the project
  • Ensure client reports are to standard and provided timeously to the client
  • Liaise with operations to ensure clients needs are being delivered on and to proactively manage any delivery challenges, through the operations team

Administration:

  • Update the sales pipeline weekly
  • Update the CRM with the appropriate information
  • Prepare and present sales reports including sales turnover, sales pipeline, and areas of proposed client based to the Manager monthly

Post sales stakeholder management:

  • Ensure on-going relationship building to retain the client and to identify new sales opportunities
  • Ensure client is aware of ATS differentiation at all times.

Financial

  • Achieve agreed sales targets.
  • Ensure Operational approval of all costings to clients and the achievement of budgeted GP’s.

Marketing

  • Continually research and network to stay abreast of global trends, consumers competitors customers/partners satisfaction levels
  • Attend conferences and networking opportunities

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