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Network Operations Technician

4 months ago

Cape Town, South Africa Adzuna ZA B C2 Full time

Our client in the telecommunications industry is hiring for a Network Operations Technician as an Independent Contractor for 6-months to be based in Cape Town.

Role Purpose:

Monitoring of the Transport network(24/7), troubleshooting and co-ordinating resolution of fault with the various support areas. Perform root cause analysis and drive incident lifecycle.

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  • Incident Management Problem Management.
  • Network Management processes and principles
  • IP Systems/Networks
  • Transport Core and Access Networks and Services
  • GSM knowledge and related technologies

Must have technical / professional qualifications:

  • Matric essential
  • Degree/3 Year National Diploma (S4)/within the Electrical Engineering /Information Technology /Computer Science/ Software Engineering is essential
  • At least 3 years working in the Transmission / IP Networks environment

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• To ensure that all network elements are monitored on a 24/7 basis.
• Capture all network incidents on the FMS
• Report, handover and escalate all network faults according to NMC Fault Handling and Escalation Procedures within the prescribed service level agreements
• Hand over all relevant network incidents to operational support
• Conduct proactive intervention including routine tests
• Provide technical leadership, training and support to staff
• Conduct hand-over at shift rotation.
• Monitor and manage network
• Manage planned works
• Manage and compile reports
• Participate in departmental projects
• Provide support