Call Centre Agent

3 weeks ago

Observatory, South Africa Adzuna ZA B C2 Full time
A recent professional profile photo is to accompany your application
EMPLOYMENT TYPE : Permanent
SECTOR : Marketing and Sales
BASIC SALARY : R5 000
START DATE : A.S.A.P / Immediate

REQUIREMENTS:
  • Matric
  • 6 months experience in sale environment
  • 6 months experience in outbound call centre (Advantageous)
  • Target Driven
  • Positive attitude

DUTIES:

  • Follow clear instructions and guidelines to investigate, resolve and process high volume customer enquiries delivering customer value at first point of contact
  • Identify and understand customer needs in order to provide a consistently high quality service
  • Effectively promote the companys products and enhance customer experience and loyalty
  • Provide accurate information on products and services to ensure consistency across the organization and provide a reliable and trustworthy customer service
  • Escalate any queries, complaints and operational or regulatory risks to the relevant team to ensure they are handled and resolved in a timely manner
  • Ensure action is taken to increase customer retention, loyalty and build a credible reputation
  • Operate customer related information systems to the required standard maintaining accurate and secure record

HOURS:
  • 8am 5pm

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