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Business System Support Analyst

5 months ago

Brackenfell, South Africa Adzuna ZA B C2 Full time

Join a dynamic team as a Business System Support Analyst, where you'll be instrumental in ensuring the seamless operation and support of our Fusion CTRM system and its users. Your role will encompass technical solution creation, from design to testing, as well as end-user support and process enhancement.

Duties & Responsibilities:

  • Provide timely and reliable support services for Fusion CTRM clients, including troubleshooting, system maintenance, and data/workflow configuration.
  • Deliver exceptional user support, especially during critical financial periods like month-end and year-end closures.
  • Address and resolve issues related to third-party integrations within the Peoplesoft ecosystem.
  • Undertake business analyst responsibilities to advance the global Fusion CTRM framework across trading offices, including requirement gathering, documentation, and user security configuration.
  • Design and generate insightful business reports using Fusion CTRM, Power BI, and SQL.
  • Enforce Change Management and Security protocols, ensuring compliance with Sarbanes-Oxley (SOX) regulations.
  • Provide documentation and support for internal and external audits.
  • Convert business operations into technical solutions and maintain/update system documentation.
  • Lead data and analytics initiatives to support decision-making and strategic planning.
  • Guide and manage Fusion representatives in designated regions, fostering stakeholder relationships.

Education & Experience:

  • Familiarity with Fusion CTRM or similar trading/logistics systems.
  • Proficiency in MS-SQL, including query execution and understanding SQL scripts.
  • Experience in creating business reports using Fusion CTRM, Power BI, and SQL.
  • Knowledge of Fusion CTRM reporting processes and integration workflow functionality.
  • Multilingual abilities, particularly in Spanish or French, are advantageous.
  • Minimum 5 years of experience supporting enterprise-level CTRM/ERP systems.

Working Environment/Physical Demands:

  • Internal interactions with commercial, finance, and IT teams.
  • Willingness to work unconventional hours to support global operations.

Core Competencies:

  • Excellent communication skills, able to engage with both technical and non-technical stakeholders.
  • Strong analytical and problem-solving abilities.
  • Ability to multitask, prioritize, and manage projects under pressure.
  • Understanding of trading/supply chain and financial principles.