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Jnr Internal Sales

4 months ago

Johannesburg, South Africa Adzuna ZA B C2 Full time
Position: Junior Telesales Consultant

Location: Gauteng (Boksburg)

Job Type: Permanent

Job Summary:

Our Junior Sales Consultant is required to maintain relationships with existing customers, investigating underperforming customers and report any concerns for follow-up. Internal sales are also responsible for proactive sales drives.

Minimum Qualification Requirements:
  • Matriculated
  • 5 years Sales Experience.
  • Proven successful sales and customer service track record.
  • Fire industry experience would be advantageous.
Roles and Responsibilities

Internal Sales
  • Consistent meeting & exceeding of sales targets.
  • Sales orders
  • Quotations
  • Incoming & Outgoing calls
  • Driving sales & market share by promoting products and brands to new customers
  • Quotation Follow ups.
  • Managing Underperforming customers
  • In conjunction with sales team, achieve monthly sales targets and activity ratios
  • Prepare and follow up quotations for new customers.
  • Create sales orders for orders received from new customers.
  • Manage underperforming customers.
  • Weekly route calls to customers
  • Run product drives.
  • Upselling of range to existing and new customers.
Customer Service
  • Ensuring superior standards of customer service
  • Continuously striving for customer service excellence
  • Develop professional work relationships with existing and new customers.
  • Achieve zero tolerance service standards.
  • Report all concerns/problems with regards to service delivery and customer complaints.
  • Escalate warranties and non-conformances and ensure its been dealt with.
  • Call customers in advance to ensure repeat business.
  • Assist customer with enquiries or revert to correct contact person.
Reports
  • Accurate reporting of sales activities & Quotations & Customer underperformance
  • Complete reports as requested by Management.
  • Ensure quotations are followed up and feedback given in time.
  • Ensure correct information is provided and loaded for underperforming customers and give feedback.
Environmental Health and Safety
  • Abiding by EH & S policy & principles
  • Comply with health and safety regulations
General
  • Task specific
  • Conduct any ad hoc tasks as requested by Management