Assistant Manager â Fund Services

4 weeks ago

Cape Town, South Africa Adzuna ZA B C2 Full time
Job Specification
Managing the team resources (has direct reports)
Allocating tasks
Reviewing payments as an authorised A signatory and monitoring client service levels for reporting purposes
Review and monitor works performed by other staff members to ensure constructive coaching and feedback can be provided Assist team members
Provide training to new members of staff when required and promote knowledge sharing within the team to ensure the team works as a cohesive unit
Schedule and organise training of the team
Support any appointed 3rd party income tax consultants with financial info
Ensure timely submission and zero tolerance for missed deadlines
Liaise with the client where appropriate to discuss financial statements/reports, resolve any issues or discuss fees
Billing monitor recoverability of time spent on each task undertaken, tailoring the approach to a specific job where possible to ensure minimal write-off of time and maintaining divisional KPIs
Liaison/discussion with Client Director as to time spent (incl reasons therefore) and possible margin improvement going forward
Where applicable approve fee notes produced by assistant accounts officers
Prepare fee quotes for onward sign-off by Manager
Monitoring of service levels in accordance with SLAs and KPIs & preparation of monthly reporting and other admin team functions
Actively and continually manage, identify and report high-risk areas and gaps within the allocated Clients' processes to ensure the identification and escalation of risks
Project manage the client audit process according to an agreed timetable to ensure all parties are delivering as agreed and the manager is kept informed of any obstacles and/or delays
Continually build on service excellence and promote strong client relationships
Quickly and diligently address client queries and questions ensuring the resolution thereof
Ensure no queries or issues result in an error, breach (late filing/missing a regulatory deadline), or client dissatisfaction
Establish relationships with new clients and maintain if not enhance the level of service
Build relationships and report with colleagues in the SA office and other jurisdictions
Schedule pre and post-audit meetings to discuss audit planning, comments, and recommendations as well as any post-audit adjustments to be made to valuations to ensure the audit process is completed as per the timetable
Actively participate in ensuring all processes and procedures are properly documented and adhered
Manage and investigate errors
Participate actively in projects, specifically risk reduction and efficiency gain projects relevant to the related fund admin teams to ensure the successful implementation and completion of the specific Fund Admin project actions and timelines
Successfully migrate new clients onto our clients' platform as part of any new mandates obtained and ensure fully operational
Onboard all new business in a timeous and effective way
Be able to react positively to feedback and thus propose improvements to the accounting process and client matters if required
An ability to take responsibility, prioritise, use initiative, find solutions, display assertiveness and decisiveness
Flexible approach to work, an ability to organise self and others, and enjoy a busy and challenging working environment
Demonstrates consolidated role-specific technical knowledge sufficient for the Assistant Manager level
Manages and prioritises portfolio of complex work independently, requiring minimal technical guidance
Identifies and engages (with the Manager on occasion) with new business opportunities and increased efficiencies
Confident in covering line manager responsibilities in their absence, including managing the team and delegating tasks
Involved in certain areas of the Project management of new take-ons and client migrations from start to finish (this includes working with various Project streams and departments)
Offers ongoing support to line manager with team goals
Continually meets expectations re. goals and supports departmental Key Performance Indicators (KPIs)
Developing mentoring and coaching skills with less experienced colleagues
Written and verbal communication is clear and concise and demonstrates a considerable understanding of client structure / departmental context
Builds professional, mature working relationships with clients/ intermediaries
Manages expectations and focuses on relationship building
Sound awareness of risk factors and processes connected with new/ existing work and offers solutions
Increased accountability with regards to decision making e.g. signatory on correspondence
Demonstrates commercial awareness with regard to time and time recording and efficiencies on jobs

Minimum Requirements
Suitable accounting qualification a pre-requisite (e.g. BComm / BAcc / BTech / B Bus Sci or equivalent degree)
Member of a professional body such as CA (SA) / ACCA / CIMA a prerequisite
Good accounting and investment industry product knowledge
Minimum of 3 - 5 years of PQE working experience within the finance/investment funds administration industry or related experience
Exposure/experience to checking and supervising the work of others
Ability to produce work accurately, on time, and sometimes under pressure
Good technical knowledge of jurisdictional accounting standards as well as IFRS
Attention to detail and proactive nature
Enjoy working in a teams
Good knowledge of Word and Excel
Strong systems aptitude
Strong communicator both written and verbal
Able to manage own time and projects
Display entrepreneurial insight and skills in culture creation
Mature, credible, and comfortable in dealing with a cross-section of clientele and staff
Ability to mentor and coach
Excellent numeracy skills
Attention to detail

Kindly note that by submitting your application for this career opportunity you agree that Guardian Recruiting may use your application for the purpose of the recruitment and selection of the said position and this information may be shared with the relevant stakeholders in the business.

Please note that only shortlisted candidates will be contacted. Should you not have heard back within a two-week period, please assume that your application was unsuccessful.

All job postings are in accordance with our Client's BEE requirements

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