Trolley Area Manager
3 weeks ago
We currently have a vacancy for a trolley porting services Area Manager in the Western Cape region.
Duties & Responsibilities- Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
- Contract retention through maintaining excellent service standards, identifying, and mitigating the risk of cancellation and building strong client relationships with key client contacts.
- Ensure that cleaning of trolleys are strictly adhered to in line with company policies.
- Managing trolley assets by performing weekly spot checks.
- When checking trolleys ensure they are workable and that any broken trolleys are repaired and serviced when required.
- Ensure that training is scheduled for all staff in your portfolio to equip and empower them to perform their duties. This includes regular on-the-job training sessions performed by your team of managers.
- Monitor and ensure submission of daily trolley counts being accurately recorded in the the trolley count book.
- Delivery of pay slips monthly to sites.
- Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met.
- Responding to clients and management request timeously and providing necessary action required.
- Ensure monthly completion of reports required for specific services as agreed with clients. This may include hygiene consumption reports, trolley inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by cleaning management and/or completion of client monthly surveys. It may also include client specific requirements.
- Responsible to effectively communicate and filter company information to contract managers who needs to filter down to their staff.
- All unit staff making use of the biometric system should ensure that the biometric system is in use and managed according to the set requirements.
- Area managers are responsible to ensure that site managers and supervisors abide by the company disciplinary code and that this is consistently applied.
- Area managers are responsible to represent the company during ccma cases and union meetings as required.
- To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs.
- Actively participate in succession planning on an ongoing basis by identifying and developing talent.
- Ensure zero trolley losses on site.
- Conduct trolley recovery.
- Ensure each unit is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses.
- Compile accurate budgets and forecasts in line with company deadlines.
- Actively manage unit leave liability and leave plans according to company policies and targets. Check that leave balances reflects correctly on the company reports.
- Continually identify potential of additional business within existing contracts and One-off cleaning opportunities.
- Ensure all rechargeable and overtime work is authorized and billed to client timeously and within the month.
- Leadership skills
- Attention to detail.
- Sense of urgency
- Problem solving experience.
- Able to work under pressure,
- Be flexible and adaptable.
- Should be able to work independently.
- Good understanding of scheduling of staffing and assign tasks productively to each position to achieve an output standard according to site specific slas.
- Business management principles, including proven financial skills.
- Strong people skills and knowledge or Industrial relations.
- Strong on client relationships and strong communication skills.
- Minimum Matric / Grade 12
- Relevant tertiary qualification and/or equivalent experience. Knowledge of legislation relevant to the Hygiene industry.
- Must have a valid drivers license and own reliable vehicle.
- Minimum of 5 years experience in a similar environment on middle management level.
- Experience in managing large compliments of people and a large client portfolio.
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