IT Support

Our client in the Currency Solution industry has a permanent vacancy available for an IT Support to join their dynamic team. This is an on-premises position, candidate is required to be stationed at the office in Linbro Park, Sandton.
Candidate must have strong IT knowledge in networks, servers, cyber security, and general end user support.

IT Policies and procedures:
Review the policies once a year and sign it off.
Add new policies as needed.
Must be familiar with POPIA requirements.
Must know ISA 315 audit requirements.

Disaster recovery and business continuity:
Test at least once a year.
Must know how to set up a DR environment (strong network & server knowledge).
Will be the liaison between the Company's auditors and Alice, (auditing tool) this will require reporting all findings and keeping the overall score satisfactory.
Test at least once a year.
Must know how to set up a DR environment (strong network & server knowledge).
Will be the liaison between the Company's auditors and Alice, (auditing tool) this will require reporting all findings and keeping the overall score satisfactory.

Candidate must have knowledge of IT operations, security, governance, frameworks, and a firm grasp of the below to provide to the auditor:

Access Management:
Latest Final Signed-off Access Policy (not a draft version).
Risk Register pertaining to IAM.
Full user list(s) for each in-scope system.
Employee listing for all active and terminated employees.
User requests for new users.
Database logging settings and evidence of reporting and reviewing of direct access.

Change Management and Systems Development:
Latest Final Signed off Change Control Policy (not a draft version).
List of changes from change management software.
List of change request with all applicable information.
Evidence of CAB meetings and formal approval approaches.
Evidence of Testing of Changes.
Use of Program Library.
Evidence of Automated version control.
Evidence of migration software.
Emergency change procedures.

IT Operations:
Latest Final Signed off IT Strategy (not a draft version).
List of key stored procedures on system and DB level used for daily operations.
Documented backup policy and procedures.
Operational server names per application.
Printscreen of backup software.
Reports showing last three months' results of backups per application.
Backup policies on backup software.
Evidence of offsite backups and intervals.
Testing of backups and restores.
Evidence of backup media rotation and disposal policies.
Environmental controls similar to server room above.
Password Policy per in-scope system.
Logs for high-risk events.
Latest signed off recertifications performed.
Database names for the applications as well as the direct login user profiles and permissions.
Database logging settings and evidence of reporting and reviewing of direct access.

Policies & Procedures:
Change requests.
Tracking changes.
Testing changes.
Separate environments.
Version control.
Change meetings and forum.

IT Governance:
Information security.
Cybersecurity.
Service management.
I.T. Risk Management.
Software development.
I.T. Project management.
Enterprise architecture.
Penetration testing.
Strategy.

Full job spec will be provided on request