Productive VW

2 months ago

Middelburg, South Africa Adzuna ZA B C2 Full time
Position: Productive VW / Audi Workshop Foreman
Industry: Automotive
Location: Mpumalanga
Salary: Basic Dependent on Experience + Incentives to be discussed / MIBCO Benefits (No medical Aid Contribution)

 MINIMUM REQUIREMENTS:
  • Valid South African Drivers License.
  • Senior Certificate.
  • Trade Test Certificate.
  • VW / Audi Diagnostic Certificate.
  • VW/ Audi Workshop Foreman Training Schedule.
  • Fully stocked toolbox.


SKILLS:
  • Excellent communication skills.
  • Able to take instructions and complete tasks.
  • Work Independently.
  • Take initiative without overstepping boundaries.


EXPERIENCE:
  • In a VW or Audi Dealership Min 5+ years.
  • VAS Diagnostic systems.


DUTIES & RESPONSIBILITIES:
Must be able to perform various tasks such as:
  • Minor and Major Services.
  • Engine Remove and replace.
  • Engine Strip & Assemble.
  • Gearbox Remove & Replace.
  • Braking Systems.
  • Steering.
  • Suspension.
  • Differentials.
  • Electrical Diagnostics.
  • Mechanical Diagnostics.
WORKING HAND IN HAND WITH THE SERVICE MANAGER TO EXECUTE THE FOLLOWING:
TEAM PRODUCTIVITY
  • Ensure that team productivity and efficiency meet agreed group standards
  • Plan staff leave, training and other non-productive time correctly in order to minimize effect on productivity.
  • Motivate team members to produce best results.
  • Ensure correct loading of workshop hours.
CUSTOMER SERVICE AND SATISFACTION:
  • Ensure customer needs are attended to and actioned.
  • Maintain a first time right policy for repairs.
  • Improve and maintain customer service index percentages to agreed standards.
  • Analyse accurately customer needs and action accordingly.
  • Provide accurate quotations when required.
  • Ensure that customers are aware of payment procedures.
  • Establish authorization for extra work.
  • Fill out job cards in full and correctly.
  • Protect customers property.
  • Utilize all necessary customer satisfaction skills.
  • Ensure that vehicles are tested properly after work is complete.
INTERNAL LIAISON AND COMMUNICATION:
  • Liaise with Parts Department to ensure timeous availability of parts.
  • Communicate effectively with other departments, staff, and manufacturer to enhance customer satisfaction index and ensure that all communication is open and honest.
TOOLS, EQUIPMENT, AND HOUSEKEEPING:
  • Ensure that all tools are kept in good condition and are used correctly.
  • Ensure that correct technical information is available and used.
  • Comply with OHS Act and always ensure that work areas are clean and tidy.


EMAIL SUBJECT LINE:
VW Productive Workshop Foreman MPU