Systems Analyst â Hospitality Industry

2 weeks ago

Stellenbosch, South Africa Adzuna ZA B C2 Full time
REQUIREMENTS
  • Bachelors degree in computer science, Information Technology, or a related field, with above-average academic performance being an advantage
  • Certification in relevant technologies or methodologies (e.g. Systems Analysis, Business Analysis, etc.) is an advantage
  • Minimum of 5 years in application support or a similar technical support role
  • Minimum of 5 years experience with business applications such as ERP systems, CRM, POS, Payroll, Property Management systems, and/or other enterprise software solutions
  • Minimum of 5 years experience in executing projects
  • Experience with Agile project methodologies (e.g. Scrum) would be an advantage
  • Minimum of 3 years experience in managing relational databases
  • Experience working with database management systems such as Oracle, Microsoft SQL Server, MySQL, or PostgreSQL considered an advantage
  • Minimum of 2 years experience in maintenance of integration architectures such as APIs
  • Strong understanding of accounting practices and processes
  • Strong technical aptitude and troubleshooting skills
  • Familiarity with ITIL principles and incident management processes

DUTIES
  • Conduct thorough analysis with the business stakeholders to gather and document system requirements, provide updates on project progress, and address any concerns, risks or issues that arise.
  • Translate business requirements into technical specifications and system designs. Collaborate with developers and architects to design robust and scalable solutions.
  • Work with internal and external technical resources to ensure the successful and secure implementation and maintenance of business systems.
  • Conduct thorough testing and debugging to ensure system reliability and functionality.
  • Provide first and second-line support for business applications, including troubleshooting issues, applying updates, and addressing user concerns.
  • Continuously ensuring that systems are operating optimally and meeting business needs.
  • Maintain documentation of system designs, configurations, and processes.
  • Provide guidance and assistance to users to enhance their understanding and proficiency with the applications.
  • Manage application configurations and settings, ensuring that they are properly maintained and aligned with business requirements.
  • Coordinate with vendors and internal stakeholders to implement configuration changes as needed.
  • Act as the primary point of contact for application-related incidents, managing the incident resolution process from initial reporting through to resolution and escalation when necessary.
  • Support the implementation of changes to business applications, including software upgrades, patches, and enhancements.
  • Coordinate with stakeholders to ensure that changes are properly tested, documented, and communicated to end-users.
  • Liaise with software vendors and third-party support providers to escalate and resolve complex technical issues.
  • Manage vendor relationships to ensure timely resolution of support tickets and adherence to service level agreements (SLAs).
  • Stay abreast of emerging technologies and industry trends.
  • Proactively identify opportunities to improve existing systems and processes and make recommendations for enhancements.

Salary negotiable dependent on experience

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