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Hospital Reception Manager

3 months ago

Johannesburg, Gauteng, South Africa StaffCentral Consulting Full time

Job Duties/Responsibilities will include:

The Reception Manager is responsible for the overall management of the reception area and reception staff.

The incumbent is also responsible for the courteous, helpful, accurate and timeous admission and discharge of patients, as well as creating and maintaining a good working relationship with doctors, nursing staff and other stakeholders in the Hospital.

Ensure reception staff admit patients in a professional, courteous and accurate manner

Ensure that deposits and surcharges are collected from patients prior to admission, where risk is identified

Liaision with doctors regarding Theatre List and diagnosis

Liaise with nursing staff regarding bed availability

Ensure reception staff discharge patients in a professional, courteous and accurate manner

Ensure staff collect outstanding monies due by private patients

Ensure accurate SAP procedure at all time

Ongoing staff training and development including customer care

Introduce ongoing Quality Improvement Programmes

Liaise with Hospital Management regarding "special" patient arrangements

Do the banking of Reception, and ensure accuracy on drop register

Grade 12 or equivalent NQF Level 4 Qualification

Related Tertiary Qualification highly preferable

5 Years experience in a customer focused environment

Hospital Reception Management highly preferable

SAP working experience highly preferable