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Customer Care Consultant Gauteng

4 months ago

Jet Park, Gauteng, South Africa Sumitomo Rubber Industries Full time

CUSTOMER CARE CONSULTANT GAUTENG


Maintain the Customer Services function at the branch, responsible for assisting customers with Technical related queries and technical tyre information.

Analysis of tyre failures and assigning the correct failure code, including evaluating claim tyres from dealers/customers, addressing customer complaints providing feedback to manufacturing on failures found.

Check tyres for vibration related issues using the diagnostic machine and resolving trye balancing complaints

REQUIREMENTS

  • Grade 12 or equivalent. Tertiary qualification advantageous.
Years tyre technical knowledge and experience.

  • Valid Driver's License

Ability to commute/relocate:

  • Jet Park, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • High School (matric) (required)

Experience:

Tyre Industry: 2 years (required)

Application Deadline: 2023/03/15