Data Capture Clerk

2 weeks ago


Cape Town, Western Cape, South Africa Nedbank Full time
Job Family

Sales and Services

Career Stream

Client Services

Leadership Pipeline

Manage Self: Operational

Job Purpose

To handle, process, and manage data while following established policies and procedures to meet client and bank requirements, striving to achieve departmental goals and targets.

Job Responsibilities Conduct data cleansing and input data into the LOB system and Excel spreadsheets.Identify and rectify errors, informing relevant stakeholders when necessary.Collaborate with stakeholders to ensure data quality.Ensure accuracy of requests to prevent financial losses by verifying requests before and after processing.Adhere to bank policies and industry regulations to mitigate potential losses.Meet quality standards by complying with Service Level Agreements (SLA) and turnaround times.Build client confidence by promptly resolving queries, communicating SLA deviations, and proposing solutions.Provide regular workflow updates by preparing and submitting statistical reports to the team leader.Confirm client requests via telephone to ensure awareness and obtain necessary approvals.Record client details, date, time, and authorization following bank procedures.Update files by documenting requests in the server's appropriate folder.Adhere to workflow processes by following the Aris map guidelines.Stay informed about industry changes by reading newsletters, websites, and attending relevant sessions.Embrace and exemplify the Nedbank Vision and Values through interactions with the team and stakeholders.Contribute to team goals by actively participating and ensuring personal career growth.Enhance personal capabilities by pursuing training courses and career progression opportunities.Support team success and knowledge management by actively engaging with the team.Promote a culture conducive to transformation goals by engaging in Nedbank Culture initiatives.Identify process enhancement opportunities and suggest improvements to add value to Nedbank.People SpecificationEssential Qualifications - NQF LevelMatric / Grade 12 / National Senior CertificateAdvanced Diplomas/National 1st DegreesPreferred Qualification

Bachelor's Degree (bachelor's in data technology advantageous)

Essential CertificationsPreferred CertificationsMinimum Experience Level1 year data capture experience preferably in a banking environment.Technical / Professional Knowledge
  • Business writing
  • Data analysis
  • Relevant regulatory knowledge
  • Ability to professionally use Powerpoint, Word & Excel
Behavioural Competencies
  • Communication
  • Collaborating
  • Work Standards
  • Managing Work
  • Quality Orientation
  • Sustaining Customer Satisfaction
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