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Senior Airport Operations Manager

4 months ago

Johannesburg, Gauteng, South Africa Cathay Pacific Full time
ASD - Airport Services Delivery

  • Johannesburg, South Africa
  • Cathay Pacific
  • Application Deadline
12 Jul 2023

Company Description

Let your passion fly We're proud to be one of the world's leading airlines.

Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that's straight from the heart.

All of this is possible due to our talented people who share our passion for aviation and our commitment to being the best.

Our global family can open a world of opportunities for you. This means that your first role at Cathay Pacific won't be your last. It could take you anywhere. Join us and discover just how far you can go

Cathay Pacific has been recognized as a Great place to work in India.

Role Introduction


To lead and manage the overall airport operations to run smoothly and efficiently whilst complying with the established safety, security and quality standards.


To deliver the best possible operation and airport service experience ensuring our customers always feel special and valued at all times, regardless of circumstance.


To inspire our people and suppliers to embrace change and excel in everything they do including to take every opportunity to benefit from technological advancement and to represent the Company's best interests within the local community.

To provide managerial level support (mentorship) to specified buddy Airport Operations Managers as required

Key Responsibilities

Safety First, Quality Always

  • Rigorously execute corporate safety, security and quality policies to ensure the station, employees and suppliers are fully compliant with all regulatory requirements and quality standards
  • Achieve absolute operational integrity, with zero safety defects and security infringements
  • Advocate a "Just Culture" and develop proactive partnerships with stakeholders in root cause investigations and analysis
  • Identify and mitigate personal, safety and security risks in the airport environment for customers and in the workplace for employees (suppliers included)
  • Act as the Airline's Operational Duty Holder (ODH) of the airport adhering to the risk escalation process to the Functional Duty Holder (GM ASD)
Operational Excellence

  • Lead the team to achieve error free operational excellence with particular emphasis on safety management, on time performance, baggage handling and future airport experience
  • Ensure proactivity in exploring ways to excel above published standards, airport policies and procedures
  • Oversee and play an integral role to ensure airport operational continuity
Outstanding Product and Service

  • Inspire the entire team to live the 'Service Straight From The Heart' principles as an enabler to create genuine connection and memorable experiences for our customers across all points of contact
Crisis Management Capability and Preparedness

  • Liaison with the Regional Business Resilience Coordinator to develop organisational, supplier and individual capabilities for effectively handling Emergency and Accident (E&A), Irregular Operations (IROPS), and other foreseeable airport contingencies
  • Implement IROPS plan during significant disruptions and lead the team to mitigate further disruption to the operational plan
People Development and Performance Management

  • Lead, support and encourage own team to achieve success
  • Actively participate in recruitment and selection activities for the airport team
  • Supervise and mentor direct reports, encouraging effective collaboration
  • Demonstrate leadership and lead by example in accordance with Cathay Pacific's core values
Supplier Management

  • Actively manage supplier performance levels as per contract and service level agreements
  • Set clear direction and expectations to suppliers as per corporate requirements
  • Conduct regular (at least monthly) performance review meetings with the suppliers
Cost Efficiency

  • Thoroughly plan and manage the station budget and airportrelated costs with all key stakeholders
  • Seek every opportunity to drive down costs by making them controllable
  • Conduct rostering as required to cover all operational shifts
  • Seek revenue opportunities by maximizing the utilization of properties e.g. Lounge
Represent Cathay's interests in the airport community

  • Actively engage and manage external airport relationships in the best interests of the Company authorities, suppliers and service providers, Oneworld partners, and other airlines
  • Ensure competition compliance involvement in airportrelated industry affairs
  • Act as the representative in AOC or BAR to protect the interests of the airline
Proactive Partnerships with Regional and Head Office

  • Sustain effective communication with Head / Regional Office to establish mutual understanding
  • Partner with Head / Regional Office departments on improvement initiatives and projects
  • Develop and implement local strategy in conjunction with Head / Region