Operations Travel Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa ABC Worldwide Full time
The Operations Travel Specialist is responsible for managing the reservations process, ensuring excellent service delivery, and maintaining clear communication with all stakeholders. The role requires a deep understanding of the travel industry, product knowledge, and the ability to work efficiently in a fast-paced environment.

Key Responsibilities:
  • Constant, consistent interaction and clear communication with colleagues, agents, operators, guests, and suppliers, telephonically and via email.
  • Managing the reservations process including handling of bookings from Confirmed to finalizing, including invoicing and travel documents.
  • Ensuring turnaround times are strictly adhered to according to standard operating practices.
  • Saturday duty on a rotation basis.
  • Public Holiday duty on a rotation basis.
  • Backup for colleagues when they are away from the office.
  • Expanding product knowledge through attending training sessions.
  • Upholding the values of Care of the people, Care of land, and Care of the wildlife.

Qualifications and Skills:
  • A good knowledge of any of the destinations promoted within South, Southern, and East Africa.
  • An in-depth geographical, logistical, and product knowledge of two of the following regions: South, Southern, and East Africa.
  • Good understanding of delivering excellent service to Travel Planner/guests.
  • An in-depth knowledge of Tourplan or a similar booking system.
  • A willingness and aptitude to learn.
  • Good organizational ability.
  • Lateral thinking ability.
  • Initiative.
  • Communication skills and fluent in written and spoken English.
  • Organizational skills including time management and prioritizing of tasks.
  • Computer literate with experience with Word, Excel, PowerPoint, and Outlook.
  • Web reporting portal.
  • Understanding of the travel industry through study or work experience.
  • Market knowledge and how it operates.
  • Attention to detail.
  • Working in an orderly manner to ensure that files can be continued by other Consultants when necessary.
  • Working knowledge of Tourplan and WETU.
  • Understanding of quantitative and qualitative data.
  • Relevant understanding of the Business to create strategy and make commercial decisions.
  • Sales process and methodologies.
  • Sales and Brand representation.
  • Guest/Client delight.
  • Teamwork and interpersonal skills.
  • Conflict management and resolution.
  • Paperless filing and Database filing and management.
  • High energy levels needed.
  • Must be able to add value.
  • Able to travel; flexibility in terms of working hours.
  • Self-driven; very responsible but fun; passionate about the company.
  • Proactive, have a sense of urgency, and be able to act quickly to resolve problems.

Experience:
  • Must have at least 3 or more years of tour operating experience.
  • Tourplan experience is an advantage.
  • Wetu experience is an advantage.

Personal Characteristics:
  • Good interpersonal skills.
  • Sense of urgency.
  • Passionate about guest delight.
  • Diligence and self-motivation to meet deadlines and keep on top of your job.
  • Willingness/ability to share information and teach and inspire others.

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