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Store Leader

3 months ago

Cape Town, Western Cape, South Africa Jonsson Workwear Full time
Our depots personify our vision and drive in providing our customers with a brilliant experience.

Every detail is designed with the utmost care and attention and our people are driven to create solutions for peak performance and a better life.


The Store Leader role is responsible for ensuring a brilliant in-store experience through leading and supporting the in-store team to serve our depot customers brilliantly.

They are accountable for inspiring their team to create a brilliant experience where our customers feel delighted, surprised, and excited with every interaction.


The main responsibilities of the role include:

  • Oversee all the elements of the in-store experience on the depot floor.
  • Ensure customers are welcomed and well looked after in the store.
  • Have a thorough understanding of our workwear solutions; ensuring their team is also fully aware of our full product and service offering.
  • Ensure all our products are always well stocked and merchandised to the highest standard.
  • Inspire the team to tell better stories around our products and their value, usage and suitability for the customer.
  • Ensure the coffee station is well stocked, clean, and that customers are served promptly.
  • Ensure there is always effective communication with all customers on everything related to their orders and quotations.
  • Build leads from walkin customers and finding ways to continuously look after them.
  • Lead by example, to ensure the team are constantly looking for ways to better serve the customer.
  • Proactively search for incredible people to join the team.
  • Oversee the general upkeep and cleanliness of the depot floor space.
  • Available to work on weekends when required.

The experience we're looking for:

  • Has led a highperformance team with responsibility for instore customer experience.
  • Experience in a guest relations or customerfacing role, advantageous.
  • Has led a team of 10 team members or more, effectively.
  • Highly proficient in MS Office with advanced Excel, Word, Outlook.
  • Experience with the Syspro ERP system preferable.
  • Is fluent in spoken and written English with excellent communication and interpersonal skills.

The type of personality that will excel:

  • A natural leader with the ability to guide and motivate the team around them.
  • Holds everyone accountable to their commitments.
  • Has a customercentric mindset and can "make a plan" to serve the customer brilliantly.
  • A tenacious mindset, willing to do whatever it takes.
  • Uses initiative and has their finger on the pulse.
  • Works accurately and efficiently under pressure and has a sense of urgency.
  • Obsessed with excellence and attention to detail.