Associate Technical Writer

2 weeks ago

Cape Town, Western Cape, South Africa Impact Full time

Our Company:


If you are looking to join a team where your opinion is valued, your contributions are noticed, and enjoy working with fun and talented people from all over the world then this is the place for you.

If you have a desire to work in an organisation that is:

  • Passionate about its people
  • Focused on delivering the very best tech to our customers
  • Offering the flexibility to work how and where you are most successful
  • Obsessed with our customer's success
  • The leading SaaS platform to automate partnerships affiliate, influencer, technology partners, and more
  • Entrepreneurial in spirit with a culture that rewards collaboration and curiosity
  • Obsessed with making a difference in business and to the wider community


Impact is the global leader in Partnership Automation, working with innovative brands like Ticketmaster, Levi's, Microsoft, Airbnb, and Uber to help them manage their online affiliate, influencer, brand to brand, and content partnerships.

The Impact Partnership Cloud covers the full life partnership lifecycle including onboarding, tracking ads and paying partners, recruiting for new partners, data and marketing intelligence, and protection from fraud.

Founded in 2008, Impact has grown to over 500 employees and ten offices across Europe, the United States, Africa, and Asia so there is plenty of opportunity for growth and advancement.


Your Role at Impact:


As an Associate Technical Writer you will play a key role in developing content and programs to drive product and feature adoption and user self-service while helping internal teams understand how customers use our products to successfully drive revenue and improve their marketing ROI.

Your audience includes internal support teams and self-service customers, including brands, publishers, creators, affiliate managers, agencies, and tech implementation users.


What You'll Do:

  • Work with product managers, developers, support teams, and SMEs to gain an indepth understanding of the technical and business aspects of our products and the use cases for their features.
  • Author and develop highquality product content.
  • Manage the process of creating, collecting, editing, and curating knowledge across various teams and locations.
  • Analyze support ticket drivers, adoption data, product road maps, and presumed impact in order to prioritize projects, facilitate issue resolution and improve customer satisfaction.
  • Improve the readability, relatability, and digestibility of content by eschewing robotic tech language in favor of friendly explanations that rely on stories, metaphors, use cases and examples, conceptual explanations, and clear, practical howto steps.
  • Collaborate with customerfacing teams to create mechanisms that increase the use of the help center and minimize the need for human response.
  • Transform content into engaging, interactive, and effective tools for selfservice.

What You Have:

  • 1+ years of product marketing, technical writing, journalism, content writing, instructional design, or training, ideally for SaaS platforms.
  • Excellent writing skills with the ability to selfedit and review the writing of others.
  • Strong technical aptitude

Advantageous:
The ability to interpret and understand XML/HTML/CSS code and APIs.

  • Ability to do research and quickly understand concepts. You can interview Subject Matter Experts to get answers needed for documentation.
  • Perform work under mínimal supervision.
  • Ability to follow processes and a style guide.
  • Experience within a tech organization is ideal.

Nice to have:

Affiliate & Partnerships Industry Fundamentals Certification by PXA

Benefits/Perks:

-
Unlimited PTO policy

  • Take the time off that you need. We are truly committed to a positive worklife balance, recognising that it is important to be happy and fulfilled in both
-
Training & Development

  • Learning the advanced partnership automation products
-
Medical Aid and Provident Fund

  • Group schemes with Discovery & Bonitas for medical aid
  • Group scheme with Momentum for provident fund
-
Stock Options

  • 3year vesting schedule pending Board approval
-
Internet Allowance:

-
Flexible work hours:

-
Casual work environment

_ Impact is proud to be an equal opportunity workplace. __We are committed to equal employment opportunity regardless of race, colour, ethnicity, religion, creed, national origin, ancestry, genetics, sex, pregnancy or childbirth, sexual orientation, gender (including gender identity or non-binary or nonconformity and/or status as a trans individual), age, physical or mental disability, citizenship, marital, parental and/or familial status, past, current or prospective service in the uniformed services, or any characteristic protected under applicable law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please

  • Technical Content Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa Exclusively Remote Full time

    Technical Content Writer (Cabinetry and Interior Design)As a Technical Content Writer specialized in cabinetry and interior design, you will be a key member of our content development team, responsible for creating engaging and informative content to educate our audience on cabinetry products, design trends, and interior décor solutions. Your ability to...

  • Technical Writer with Rfp

    2 weeks ago

    Cape Town, Western Cape, South Africa OnTarget Communications Full time

    Technical Writer with RFP experience 5+ years' experience in documenting highly technical software Document anything from installation procedures to user and admin help to APIs. Create and edit embedded UI textSalary: R18, R44,140.57 per monthExperience:RFP: 2 years (required)- technical writing: 3 years (required)

  • Technical Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa MSS Cape Town Full time

    Experienced technical writer wanted You have several years of experience in technical writing and have already worked with various CCMS? You have an interest in medical technology, mechanical engineering or electrical engineering familiar or related industries for you? You want to work for a service provider and take responsibility for customers, projects...

  • Technical Writer and Documentation Specialist

    2 weeks ago

    Cape Town, Western Cape, South Africa mothers2mothers Full time

    Job Title- Technical Writer and Documentation Specialist- Organisation Levels- mothers2mothers -> m2m Head Office -> Programmes- Location- Cape Town -, 8000 ZA (Primary)- Type of position- Fixed Term Contract- Education- Master's- Closing Date- 19/4/2024- Job DescriptionWe are seeking a Technical Writer and Documentation Specialist (TWDS) to help us better...

  • Technical Content Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa Clever Heads Personnel Full time

    Position: Technical Content WriterLocation: Bellville (not remote)Industry: Information TechnologySalary: R25 000 – R CTC) p/mBenefits: Pension, medical aid, cell & internet allowanceType: PermanentCV deadline date: 17 May 2024Start date: ASAP Requirements Grade 12Excellent English verbal and written communication skillsStrong knowledge of correct grammar...

  • Technical Content Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa Sintrex Full time

    Make sure that the following information is provided with your application:Previous Employers (If Applicable)Duties and AchievementsContact numbersInclude all working experience, even if not directly related to your field of expertiseInclude certified copies of your qualifications and ID together with your applicationIt is compulsory to complete the above...

  • Technical Writer and Communication Coordinator

    2 weeks ago

    Cape Town, Western Cape, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Technical Writer and Communication Coordinator to join our team in Cape Town.The successful candidate will be responsible for creating and maintaining technical documentation, as well as coordinating communication activities.The ideal candidate should have: A degree in Technical Writing, Communications, or a related field...

  • Junior Technical Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa Electrum Full time

    About ElectrumElectrum is a leading enterprise payments technology company. We partner with some of South Africa's largest corporations, enabling them to open up their customers' access to payments. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.We hire the best of the best and we offer...

  • Technical Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert, Inc. Full time

    at DigiCertCape TownABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We...

  • Technical Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa The Rank Group Full time

    Company DescriptionJob Description:What you will be doingRank is an international brand with many developers working together on our different brands. As such, some documentation may get lost along the way and we need your help with making sure what we capture is accurate, easy to understand and up-to-date.You will be working closely with our development...

  • Technical Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa DigiCert Full time

    ABOUT DIGICERTWe're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies put...

  • Associate Medical Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa Nucleus Global Full time

    Inizio Medical is growing We are growing our team of medical writers based in South Africa. Our South African team works alongside our global teams in ApotheCom, Nucleus Global and Ashfield Medical Communications across the US, UK and EU, which will give you the opportunity to work on cutting edge projects, working at the forefront of drug development and...

  • Technical Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa Quicket Full time

    _Did you know? Quicket provides Africa's leading ticketing, streaming, and fundraising technology platform. With millions of users across the continent, we drive growth in the business, entertainment, cultural, and social sectors, creating jobs and boosting incomes, for individuals and businesses alike. But we don't stop there. We believe in equal access and...

  • Software Document Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa Spinnaker Software Full time

    _Our team is growing, you have an opportunity to be part of the team as a Software Document Writer.__Could this be for you?_You will enjoy working in this environment if you are a professional who thrives on been proactively involved. You are detail oriented and proficient in verbal and written communication. Your strength lies in developing high quality...

  • Medical Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa Medialis Full time

    _Medical Writer_Medialis is a boutique Medical Affairs agency specialising designing medical- marketing Real World Evidence planning and delivery for our international pharmaceutical industry clients. Medialis focuses on delivering a bespoke, end-to-end service its clients involving innovation, generation of evidence supporting commercialisation of new and...

  • R&d Regulatory Affairs Associate Analyst

    2 weeks ago

    Cape Town, Western Cape, South Africa PepsiCo Full time

    Responsibilities- Regulatory Affairs Discipline Approver for ingredient Specifications.- Learn, understand and uphold the PepsiCo Global Ingredient Standard and Supplier Standard, and become proficient in the PepsiCo systems/IT Applications associated to spec writing.- Conduct gap analysis of legacy specifications against PepsiCo Global Ingredient Standards....

  • Junior Technical Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa Electrum Payments Full time

    About Electrum:Electrum is a leading enterprise payments technology company. We partner with some of South Africa's largest corporations, enabling them to open up their customers' access to payments. We love that the projects we work on touch the lives of millions of South Africans every day, making a real difference.We hire the best of the best and we offer...

  • Content Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa Cape Town Tourism Full time

    Situated in one of the world's leading tourism destinations, Cape Town Tourism is at the forefront of improving lives in Cape Town through tourism. Seldom do you receive such a rare opportunity to enjoy each working day exposed to such a diverse network of interesting places, people, and varied work - all factored into one of the world's top tourism...

  • Content Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa EcomExperts Full time

    Description :We are on the lookout for a talented and detail-oriented Content Writer for SEO Blog Articles with excellent communication skills and an abundance of original, unique ideas.Main requirements:You already use ChatGPT on a daily basis and understand its potentialYou are excited about using ChatGPT to speed up your own researchYou are tech-savvy and...

  • Technical Writer

    2 weeks ago

    Cape Town, Western Cape, South Africa ACI Worldwide Full time

    Join the Team Making Possibilities Happen If you've ever used an ATM, paid a bill through your phone, sent money to a friend or shopped online, chances are your transaction was safeguarded and processed using our software. Now it's your turn to serve the payment needs of organizations and people the world over.Job Summary:Review source code and database...