Assistant Field Technician

2 weeks ago

Durban, KwaZulu-Natal, South Africa Talented Recruitment Full time
KwaZulu Natal, Durban
- (Negotiable)

A leading digital concern requires an Assistant Field Technician to join their Durban team

Requirements:

  • Matric.
  • Experience in Information Technology Industry.
  • Training in networking and relevant Information Technology qualification.

Skills and attributes:

  • Verbal and written communication skills
  • Background and experience in related field
  • Able to adapt to operational changes
  • Good time management skills
  • Customer Service orientated
  • Driver's License
  • Ability to solve problems
  • Able to use initiative
  • IT and installation knowledge and experience

Duties and responsibilities:

Troubleshooting:

  • Identify and resolve site solution performance issues and faults.
  • Plan and design solutions for various faults across all networks.
  • Highlight fault trends per site.

Maintaining Assigned Venues:

  • Prioritise daily site visits according to Manage Engine tickets assigned by the Help Desk.
  • Ensure tickets assigned to you are accurate and that all fields are correctly populated.
  • Plan days and order stock in accordance with operational needs according to agreed SLA with clients.
  • Ensure that the correct tools and stock is taken to site to minimize time on site and maximise efficiency.
  • Ensure that entire solution is in good, working condition, wiring is tidy, screen placement is correct, work areas are clean, and the correct content is playing.

Admin & Stock management:

  • Ensure CMS venue detail is always accurate
  • Escalate and relay issues, irregularities, or unresolved issues to the Regional Manager.
  • Update MMS/CMS/ME comments and submit updated photographs.
  • Complete and submit digital sign off documentation before leaving site
  • Complete relevant virtual stock movements in or out of client virtual venue (stock tracking).
  • Handle stock cautiously and with care always, as well as report breakages or damages to the Regional Manager immediately.

Travelling:

  • Efficient travel and route planning to ensure mileage is kept to a minimum.
  • Log all mileage, time, work descriptions and solutions on Manage Engine, immediately, for each site visit.
  • Avoid all unnecessary visits to site, including site visits for reboots. Report any user error issues to site manager and Regional Manager.
  • Ensure that driver's license and vehicle license are always valid.
  • Ensure that vehicle is always kept neat and tidy in order to maintain a healthy image of the company.
  • Comply with South African road and traffic regulations.
  • Avoid reckless and negligent driving and ensure safe transportation of stock.

Equipment Usage & Care:

  • Ensure tools are kept in working condition, including company issued cellular phone.
  • Attend to clients promptly, effectively, efficiently, and courteously.
  • Maintain excellent relationships with clients.
  • Always be well groomed, wellspoken, and friendly.

Adhoc:

  • Adhoc duties as requested by Head of Department or CEO.

IMPORTANT NOTICE

I hereby consent for Talented Recruitment to process my personal information as part of the recruitment process. Talented Recruitment shall take all reasonable measures to protect the personal information of applicants and for the purpose of this disclaimer "personal information" shall be defined as detailed in the Protection of Personal Information Act, Act 4 of 2013 ("POPIA").

  • For more information please contact:
  • Talya Kimberley

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