Senior Restaurant Manager

2 weeks ago

Fourways, Gauteng, South Africa Grass Owl Full time

POSITION DETAILS
Manage the Restaurant areas and events in order to achieve financial, food and service standards

JOB PURPOSE
as set by the Company. Ensure that staff work there best to ensure a great client experience

  • Own transport required.
years' experience as a Restaurant Manager

  • At least 35 years' experience in budget management
  • Wellorganised with excellent multitasking abilities. Able to manage multiple events simultaneously and work under tight deadlines.
  • Outstanding vendor management skills
  • Planning for potential scenarios that could impact the integrity of the restaurant.
  • Proficient in MS Office
  • Strong communication and interpersonal skills

Skills requirements:

  • Communication Skills: You should possess excellent communication skills, both written and verbal. You will be responsible for communicating with clients, vendors, and staff members, so effective communication is crucial.
  • Customer Service: You should have a customerfocused mindset and the ability to provide excellent customer service. You will need to work closely with clients to understand their needs.
  • Problem-Solving: You should be a creative problem solver who can quickly adapt to unexpected changes and find solutions to challenges that arise.
  • Attention to Detail: You should be highly detailoriented and able to oversee all aspects of the Restaurant, to ensure that everything runs smoothly.
  • Time Management: You should have excellent time management skills and the ability to prioritize tasks effectively to ensure that the Restaurant delivers quality services within budget.
  • Networking: You should have strong networking skills and the ability to build relationships with clients and vendors
  • Coordinate bookings against walk in clients and ensure good communication between client, waitrons, and kitchen. Ensures good flow in service.
  • Handle clients' complaints without delay, ensuring effective followup and action plan to avoid reoccurrence of similar issues.
  • Be available to assist with refunds, stock concerns and receipt issues.
  • Check that daily requirements of staff are done by the required time without exception.

Teamwork

  • Relationship with colleagues: builds and maintains good relationships working colleagues.
  • Recognizes and values the diversity of fellow colleagues.
  • Develops open and honest collaboration within and across teams and asks questions in order to improve relationships/service to colleagues/customers/suppliers.

Commitment

  • Holds himself/herself accountable for achieving targets and getting results.
  • Keeps commitments and get the job done despite the odds.
  • Constantly updates his/her knowledge and skills for the good of the establishment and the profession.

Professional excellence

  • Builds business relationships with fellow colleagues/customers/suppliers with honesty and integrity.
  • Initiative: always makes decisions in Favor of the company's performance.
  • Takes time to understand customers' needs and then strives to exceed expectations by providing excellent service at all times.
  • Does everything possible to meet goals, while maintaining high quality standards of output within budgets and deadlines.
  • Shows respect for fellow colleagues by using appropriate language and tone, being punctual for meetings and responding to messages and requests for information promptly.
  • Maintains the highest possible standards of personal hygiene and dress.

Pay:
R14 000,00 - R18 000,00 per month

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