Inbound Telesales Agent

Job Duties/Responsibilities will include:

Answer inbound calls in a timely friendly manner

Responding to customer inquiries and complaints

Communicating and engaging with the Customers across the country

Handling and resolving customer complaints regarding product sales to customer service problems

Communicating Customer needs/opportunities and complaints to necessary Sales Team members

Identifying, escalating priority issues and reporting to the high-level management

Evaluate problems and complaints of the callers and provide proper solutions to them

Respond to the needs of customers and provide personalized service

Communicating and engaging with the Sales Team members across the country

Provide information on the company's products or services and generate interest in the offer

Upsell products and services

Assist the Sales Teams across the country in product Sales

Research needed information using available resources

Assist with Customer quote requests, and assist the Sales Team members across the country with quoting

Make relevant notes from customer interactions, and document these notes on the Daily CRM Report

Identify any issues that customers might be struggling with

Report on customer feedback (Complete Daily Call Report, and submit daily)

Follow Up Daily on previous Days call reports, and close off all pending matters/calls

Completing call notes and call reports as necessary and updating them in the CRM

Complete call logs and reports

Manage & update customer databases

Follow-up on customer calls

Boost customer loyalty by offering a proper experience over the phone

Other duties as assigned

---