Senior IT Technician

2 weeks ago

Cape Town, Western Cape, South Africa Vista Group Full time

Principal Objectives

To ensure IT devices are operational and maintained to the highest standards, providing overall first-level support for staff and clients, and taking ownership of IT.

Monitoring Vista Group IT infrastructure is crucial in this position, reporting any issues and incidents. Responsibilities include installing and updating software, hardware troubleshooting and repairs, and IT assets. Works within the IT Department for the achievement of customer (employee and client) satisfaction, revenue generation, and long-term goals in line with company vision and mission

Key Responsibilities

  • Work closely with the Head Office IT Administrators to ensure maximum staff and client satisfaction.
  • Updating of documents and tickets being worked on.
  • Working against strict deadlines as set out in meetings, discussions, and events.
  • Demonstrates technical skills and product knowledge in all areas.
  • Maximizes all opportunities in the process of finishing a ticket, project, or task resulting in satisfied customers/colleague.
  • Assists in the implementation/execution of the company development plans as needed.
  • Maintains accurate records of all tickets resolved, tasks done, resolutions followed, projects and time spent on all activities.
  • Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
  • Maintaining and developing relationships with colleagues in person and via Video calls and emails.
  • Responding to incoming email and phone enquiries and tickets.
  • Representing the company at trade exhibitions, events and demonstrations if required.
  • Reviewing own performance, aiming to meet or exceed current work done.
  • Gaining a clear understanding of customers' or colleagues' needs and requirements.
  • Be energetic and hardworking and should be able to communicate well with colleagues.

Additional responsibilities

  • Perform delivery, physical setup, installation, troubleshooting and repair of all IT hardware, software, and networking.
  • Train users on software applications and systems.
  • Troubleshoot issues and outages.
  • Respond to equipment failure and report within an hour. Digital Signage, Conference equipment,
  • Conduct an inventory count once a month to keep track of equipment.
  • Network cable and points must be in working condition.
  • Network equipment must be installed or mounted as required.
  • Follow up on repairs sent in.
  • Reset of student Office 365 account password within hour of query received.
  • All Desktop PC must have side panels and be pop-riveted.
  • Store equipment that is not being used in the IT server room, or allocated room.
  • Attend I.T (Information Technology) meetings.
  • Server room must be always neat and tidy.
  • Report any lost or missing equipment to the ICT Manager immediately.

Requirements

Person specification

Qualification and experience prerequisites:

  • Microsoft 365 International exam (Advantage)
  • NQF 4 (IT Tech support), CompTIA A+ and CompTIA N+
  • 1-2 years' experience working with IT equipment, inventory and first level support
  • Strong understanding of audits, inspections and comparing data
  • Proven ability to achieve set goals and meet deadlines
  • Must also be willing to work on a flexible schedule
  • Punctual on documentation
  • Demonstrates a curious mindset
  • Critical thinking and problem-solving skills
  • Have an interest in security
  • Excellent written and verbal communication skills
  • Ability to work independently, well organised and methodical

Skills, Knowledge, Abilities and Personal Attributes:

  • You are a strong team player who create value and builds trust through your contribution and your genuine care in doing your best for your team.
  • You are an effective communicator who builds trust through your open, honest and constructive communication style.
  • You constantly improve the way we work and create value by challenging the status quo.
  • You take action and create value though intelligent risks and prioritising what's most important for Vista Group.
  • You create value by believing in the magic of cinema and seeking to understand the bigger picture of the wider business and industry, to better contribute towards the success of Vista Group.

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