Financial Planning Partner Assistant

2 weeks ago

Johannesburg, Gauteng, South Africa Headhunters Full time

Our client in the Financial Industry, based in Johannesburg, is currently looking to employ a Financial Planning Partner Assistant.

An awesome career opportunity awaits.

Purpose of role:


The Partner Assistant is required to support the Financial Planning Partners in providing high levels of client services to our clients, as well as to the Region as a whole.


The incumbent takes responsibility for overseeing the administrative, operations and client services support to the Financial Planning Partner and is the liaison person between the practice and the regional office / head office
.



Requirements:

  • Qualification in investments/financial planning/business management would be an advantage.
  • 34 years' experience in a client services environment.
  • 10 years' experience in the financial services industry.
  • Knowledge of the Financial Services Industry.
  • FAIS and FICA knowledge.
  • This role requires an ambitious graduate professional who is 'hungry' and ambitious for a career in the financial planning industry either specializing in client services or financial planning.

Responsibilities:

Client Services:

  • Implementation of the client services experience, as defined by the Head of Client Services.
  • Take full responsibility for the implementation of administrative processes and controls in regions (including all transactions, queries, reporting etc).
  • Liaison between Financial Planner Partner and product providers.
  • Will be required to follow the formal complaint resolution process.

Operational Support:

  • Administration relating to client transfer and new business transactions.
  • Collation of all clients related information and preparation of documentation for engagement between Financial Planning Partner and client.
  • Preparation of client portfolio's using Astute and / or product provider information.
  • Capturing of client demographic data on relevant client management tool i.e., spotlight to create client records.
  • Checking of transition documentation to ensure completeness and accuracy in alignment to relevant client file checklist.
  • Checking of new business documentation to ensure completeness and accuracy in alignment to the client file checklist.
  • Submission of intermediary appointment notes to relevant product providers.
  • Monitoring the submission of intermediary appointment notes to ensure amendments are made, clients are moved to the licence group and that ongoing fees are received.
  • Monitoring the underwriting and acceptance of new business transactions
  • Arranging medicals for clients where required and follow up on outstanding requirements to ensure new business transactions are accepted speedily.
  • Upload scanned copies of all documentation into SharePoint (including relevant client file checklist).
  • Liaise with product providers regarding commissions / fees to be paid to the Financial Planning Partner.
  • Distribute communication to clients as stipulated in the client management plan.
  • Distribute communication to clients as requested by the Financial Planning Partner.
  • Providing an ongoing service and maintenance support function to the Financial Planning Partner and his / her clients.
  • Attend to all technology issues experienced by the Financial Planning Partner and facilitate the solution liaison with support desk etc.
  • Submit orders for stationery, business cards, marketing brochures, client folders etc. to the Operations Support Manager timeously to avoid running out of stock.
  • Maintain an accurate diary system.
  • Ensure proper record keeping in line with business rules and where relevant, legislation.

Marketing Support:

  • Regional event assistance and organisation of smaller client events booking venues, RSVP management, event management etc.
  • Representing the Financial Planning Partner at client events.
  • Representing the business at client events where required.

Office Management:

  • Support the Partnership Director with general office management tasks including reception, facilities, diary management, stationery management etc.

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