Collections Call Centre Supervisor

2 weeks ago

Cape Town, Western Cape, South Africa Ver-Tex Solutions Full time

Productivity:

  • Lead, monitor and manage staff schedule adherence through variance HR processes and policies
  • Monitor hourly effort service levels and adjust schedule or allocation of duties when needed to maintain an inefficient and effective productive environment
  • Monitor lost hours due to internal and external influences

Performance Management:

  • Communicate the vision, strategy and objectives so that your team understands the thinking behind the organization goals and measures
  • Lead, monitor and manage operational execution of collection strategies and tactical plans
  • Communicate and deliver on all performance KPI's and measurable objectives
  • Manage performance through performance agreements, reviews and appraisals
  • Collect and analyze agents' statistics to identify developmental areas
  • Assessing the various ways of successfully managing staff and finding the method most suited to the business.
  • Cascade down to all levels to identify KPI's and objectives appropriate for each process / role, linking to individual performance
  • Lead, monitor and manage performance reports and update daily dashboard and communicate to line manager
  • Ensure adherence to IR, probation and poor performance management processes

Quality Assurance:

  • Ensure call evaluations on selected agents and calls to maintain adherence to script disciplines

Coaching:

  • Collect and analyze agents' statistics to identify developmental areas
  • Deliver quality coaching aligned to performance and call evaluation missed opportunities

Leadership Competence:

  • Continuously drives to develop own skills and knowledge.
  • Ensure deadlines are met
  • Relevant parties are informed of deadlines
  • Core values are recognized and supported
  • Proactively works to meet team objectives
  • Proactively escalate any matter or concern that might have implications on the business or the outcome of collection strategies and tactical plans
  • Respond to inquiries at management level

Salary:
R7, R8,000.00 per month

Experience:

  • Manager/Supervisor/
Team Leader: 1 year (required)

  • Call Centre Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Western Cape, CPT - Northern Suburbs R 9 600 Monthly Basic Plus CommissionOur client based in the Northern Suburbs is looking for Call centre consultants to start working on the 1st of May 2023.Requirements: 1 year cold calling experience. 1 year of customer services experience. Matric Must be fluent in Afrikaans and English. Must reside in the Northern...

  • Call Centre Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa Bridgena Barnard & Associates Full time

    Call Centre Manager Position Available in Cape TownAbout the Company: A growing company in the Collections industry is seeking a Call Centre Manager to oversee a 50 Seater call centre in Cape Town.Grade 12 qualification requiredCertificate or Diploma in Management or Human Resources preferredMinimum of 3 years experience in Call Centre Management or...

  • Call Center Collections Manager

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title: Call Center Collections ManagerJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Call Centre Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Fidelity Services Group Full time

    MAIN PURPOSE OF JOB:Manage the day to day planning, operation and problem-solving of a team of agents in order to meet with the required service level components, standards and Call Centre targets.QUALIFICATION & EXPERIENCE: Matric or relevant qualification Customer Service experience in a Call Centre environment Experience in people management / supervisory...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Curiska (Pty) Ltd Full time

    Technical services primary contact, answering incoming calls from customers who want support, responding to inquiries, managing complaints, troubleshooting customer service problems (Hardware and software support), login and closing calls, provide general services information.Responsibilities: Supply First-Line support _ Hardware support Manage and resolve...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Full House Retail (Pty) Ltd Full time

    CALL CENTRE AGENT - DEBT COLLECTIONDESCRIPTION:Meet and exceed daily, weekly and monthly debt collection targets.Receive calls from and make calls to debtors to make payment arrangements regarding outstanding debt.Act within the parameters of the National Credit Act and minimize the company's exposure to complaints.Receive inbound calls from customers and...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Full House Retail (Pty) Ltd Full time

    CALL CENTRE AGENT - DEBT COLLECTIONDESCRIPTION:Meet and exceed daily, weekly and monthly debt collection targets.Receive calls from and make calls to debtors to make payment arrangements regarding outstanding debt.Act within the parameters of the National Credit Act and minimize the company's exposure to complaints.Receive inbound calls from customers and...

  • Call Center Collections Director

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title: Call Center Collections DirectorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Call Center Collections Director

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title: Call Center Collections DirectorJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa HG Travelling Services Full time

    The Call Centre Clerk is responsible for handling or assisting in booking transport to meet the client's specifications and managing the process from the inquiry to confirmation. The booking clerk must also make required entries in the system regarding the bookings.The Call Centre Clerk is the point of contact for clients and other departments regarding...

  • Collections Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    Purpose of the JobThe Main Function of this position is to Maximise Collections and manage/reduce the arrears and Minimise Losses in the Ok Furniture/H+H Ledger under his/her responsibility by delegation of duties to relevant Team leaders.The Follow up Supervisor will also train and monitor the performance of Team-leaders's reporting to him/her.Job Advert...

  • Collections Supervisor

    2 weeks ago

    Cape Town, Western Cape, South Africa Shoprite Full time

    Purpose of the Job The Main Function of this position is to Maximise Collections and manage/reduce the arrears and Minimise Losses in the Ok Furniture/H+H Ledger under his/her responsibility by delegation of duties to relevant Team leaders. The Follow up Supervisor will also train and monitor the performance of Team-leaders's reporting to him/her. Job...

  • Call Centre Agents

    2 weeks ago

    Cape Town, Western Cape, South Africa Freerecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties:– Full Inbound Call Centre functions– Taking calls– Data Capturing– Client liaison– Confirming clients information on the system–...

  • Call Center Collections Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa ValorVIP Full time

    POSITION OVERVIEW:Job Title: Call Center Collections AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Call Center Collections Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa MCI Military Recruitment Full time

    POSITION OVERVIEW:Job Title: Call Center Collections AgentJob Type: Full-time, PermanentLocation: Onsite, Cape Town (US hours)About Us:MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have...

  • Call Centre Agents

    2 weeks ago

    Cape Town, Western Cape, South Africa FreeRecruit Full time

    Matric1 Year Call Centre experienceMust be able to work independently, Must be able to work under pressure, Must have a good working track record, Excellent problem solving skills, Excellent communication skills Duties:– Full Inbound Call Centre functions– Taking calls– Data Capturing– Client liaison– Confirming clients information on the...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa USA Global Marketing Full time

    USA Global Marketing is looking for vibrant, energetic individuals with exceptional Call Centre sales skills or basic Call centre experience to join our sales teams or lead generator teams. Previous call centre experience will be given preference. ...Requirements:Fluent and well-spoken in English (MUST) Must have a minimum of 2 - 3 years recent sales...

  • Call Centre Agent

    4 weeks ago

    Cape Town, Western Cape, South Africa USA Global Marketing Full time

    USA Global Marketing is looking for vibrant, energetic individuals with exceptional Call Centre sales skills or basic Call centre experience to join our sales teams or lead generator teams. Previous call centre experience will be given preference. ...Requirements:Fluent and well-spoken in English (MUST) Must have a minimum of 2 - 3 years recent sales...

  • Customer Service Consultant

    2 weeks ago

    Cape Town, Western Cape, South Africa Call Centre Staffing Full time

    Customer Services Agents wanted to service global clients with a leading vehicle brand.At least 2 years call centre customer services experience in both voice and the digital space.MatricClear Credit and Criminal recordsAbility to work shifts including weekends and public holidaysa passion for carsSalary: From R9,000.00 per monthAbility to commute/relocate:...

  • Call Centre Agent

    2 weeks ago

    Cape Town, Western Cape, South Africa Merchants SA Full time

    Are you wanting to become a call centre customer service agent Merchants SA is the the perfect place to be. We are expanding and looking for customer service agents to join our international contact centre based in Salt River. Matric or equivalent Excellent customer service skills Excellent communication skills 6 months + Call Centre Experience Flexible to...