Salesforce Trainer

2 weeks ago

Randburg, Gauteng, South Africa LINKFIELDS INNOVATIONS (PTY) LTD Full time

Responsibilities:

Collaborate with Change Management Team:

Work closely with the Change Management team to understand organizational goals, user needs, and training requirements.
Assist in developing training strategies aligned with organizational objectives.
Provide input and expertise in the creation of training materials and resources.

Training Material Development:

Develop comprehensive training materials, including manuals, presentations, videos, and other resources tailored to various user levels and roles.
Ensure training materials are uptodate, userfriendly, and align with best practices and industry standards.
Regularly update training materials to reflect changes and updates in the Salesforce platform.

Trainer Training:

Conduct trainthetrainer sessions to empower internal trainers with the knowledge and skills required to deliver effective Salesforce training.
Provide guidance and support to trainers, including coaching on presentation techniques, training methodologies, and content delivery.

End User Training:

Facilitate engaging and interactive training sessions for end users to enhance their understanding and proficiency in Salesforce.
Customize training sessions to meet the diverse needs and skill levels of end users.
Monitor training progress and provide additional support and guidance as needed.

On-the-Floor Support:

Offer onthefloor support during Salesforce deployment to assist users with questions, issues, and challenges.
Provide handson guidance and troubleshooting to ensure users can effectively navigate and utilize Salesforce in their daily workflows.
Gather feedback and insights from users to identify areas for improvement and additional training needs.

Qualifications:

Bachelor's degree in a relevant field or equivalent work experience.
Certified Salesforce Administrator or equivalent Salesforce certifications preferred.
Proven experience in Salesforce training and user adoption initiatives.
Strong understanding of Salesforce functionality and capabilities.
Excellent communication and presentation skills.
Ability to work collaboratively in a crossfunctional team environment.
Strong analytical and problemsolving skills.
High level of professionalism and ability to interact effectively with diverse stakeholders.
Flexibility and adaptability to accommodate changing business needs and priorities.