General Manager, Three Rivers Lodge, Vereeniging

2 weeks ago

Pretoria, Gauteng, South Africa THREE RIVERS LODGE Full time
Introduction

Position:
general manager


This is a great opportunity to join a well-established full-service 4* accommodation, wedding and event venue and restaurant based in Three Rivers, Vereeniging just South of Johannesburg.

This role will add strategic value to the continued drive for exceptional service and success.
Duties and responsibilities
Purpose of role
Key requirements
An awareness of developments within the food and accommodation industries
Solid understanding of Management principles with strong leadership
Genuine desire to serve the needs of customers and the drive to ensure customer satisfaction
Ability to participate in multi-disciplinary team as well as work autonomously
Valid drivers licence
Operational

Ensure smooth and efficient day-to-day operations through prompt, effective and proper service to achieve maximum room revenue to meet or exceed the revenue target.

Design, implement and maintain lodge policies and the operational standards
Fully accountable for the dynamic operations of the business/property
accommodation, restaurant, function venues, bakery, coffee shop, etc

teams:
front office, housekeeping, banqueting, food and beverage, maintenance, HR, finance, marketing,

Communicate and report to senior management on a regular basis - thereby act as the bridge between all lodge departments, management, employee's, and the owner/s
Ensure the property is constantly presented at its best by a thorough diligence and instilling the same culture into all team members
Provide leadership to staff, maintain lodge facilities, ensure that guests receive the amenities and services which meets expectations
Manage and assist F&B Manager
Ensuring that the required procedures, operational and administrative systems and controls remains in place
All areas of costs to be well maintained and operated within the budgeted targets
Project manage any key strategic priorities
To ensure quality measures are maintained throughout the company using such tools as SALT, TripAdvisor, STR etc.
To drive and take the lead role in terms of service, culture, development, team image, systems, procedures, and skills development
Monitor and maintain hospitality service, maintenance, gardening and housekeeping standards within the property at all times
Quality control of all aspects, including hygiene and health and safety
Multi-skilled within the hospitality industry - fill in for team members in their absence i.e. understand employee's positions well enough to perform duties in employee's absence or determine appropriate replacement to fill gaps
Conducts regular inspections of all rooms/tents, public, back of house areas and employee's quarters to ensure that it is properly kept and maintained according to the owner's and industry's standards
Guests/customer service
Provide and maintain a welcoming lodge environment for guests/customers with high standards of service, meals and housekeeping which meet the company's expectations
Interacting with guests to receive valuable feedback and thus being a salesperson, researcher and problem solver i.e. respond to guest/customer complaints
Train the Hotel team to confidently resolve customer queries
Manage customers' expectations, and deal with and resolve all queries
Financial
To drive profitability in the hotel through ensuring efficiency and thorough control of all operational cost areas
Forecasting volumes of business to maintain sufficient stock levels and schedule staff to meet operational requirements within budgeted parameters
Assist in taking corrective actions necessary to improve business performance indicators (Sales: Year on Year & Actual vs. Budget; Gross Profit; Ticket Average; Customer Count; Menu mix; Day parts; Complaints; Payroll vs. Turnover) on a monthly basis
To lead the budget process and then subsequent implementation through the leadership team
Take a pro-active approach to ensuring the continued long-term success of the property
Fully accountable for the delivering of KPO's, annual reviews and all subsequent requirements for direct reports
To drive the hotel revenue by leading the Managers and team members with the goal of safeguarding all upsell potentials and revenue streams are captured
Prepare monthly and daily revenue reports and present to senior management/owner
Manage and do daily updates, receipt capturing and cash balancing of petty cash
Prepare room revenue and occupancy forecast, rate strategies
People management
Manage and motivate the employees to provide a high standard of service for guests
Display exceptional leadership by providing a positive work environment, counselling as appropriate and demonstrate a dedicated and professional approach to management
Provide guidance and direction to all employee's, including the setting of performance standards and monitoring performance
Utilise interpersonal and communication skills to positively lead and influence all the employees
Demonstrate, problem solving, emplo

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