IT Support Technician

2 weeks ago

Cape Town, Western Cape, South Africa Dentons Full time
To set up and manage user accounts and permissions to consent access to a network.

  • Setting up the Organization's computer system to meet specific business requirements.
  • Monitoring day to day computer performance.
  • Update and maintain the computer inventory and equipment.
  • Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, AV systems connections.
  • Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
  • Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
  • Resolve hardware and network connectivity issues.
  • Assist in technical upgrading and maintaining of entire desktop systems.
  • Train and guide staff hardware and software usage.

Why Dentons is different


The legal profession is changing rapidly and Dentons is leading the way in advancing change for the benefit of clients.

We are driven to challenge the status quo, delivering consistent and uncompromising quality and value to our clients in new and innovative ways.

With over 20,000 individuals in more than 200 offices the opportunity is huge.


Dentons continues to receive external awards and recognition, including for our continued international expansion over the last 12 months; for ground-breaking innovation through the development of Nextlaw Labs and Nextlaw Global Referral Network; and for success in advising clients across multiple regions.

Dentons is also a leader on the Acritas Global Elite Brand Index and a BTI Client Service 30 Award winner.


Against such rapid growth and change, this role offers the successful individual the chance to play a lead role and make their mark in driving the successful implementation of this global program.


Primary Responsibilities

  • Provide technical product knowledge and support on the iManage Document Management System
  • Ensure tickets are logged in the Support System (IQTrack) and maintain updates and information in line with procedures.
  • Ensure resolutions of tickets on the Support System and other calls assigned.
  • Ensure that all tickets in the Application Support Team queue are assigned to the correct tech.
  • Follow up with customers to ensure the issue has been resolved.
  • Work closely with the Head of Business Technology of the business to ensure swift escalation of client issues where appropriate.
  • Research and identify solutions to client technical problems.
  • Perform and complete system health reports.
  • Work with the project team on implementation tasks.

Mandatory Qualifications

  • Matric
  • Microsoft Certifications
  • Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100, MD101)
  • MCSA: Windows Server
  • Microsoft Azure Fundamental AZ900
  • CompTIA +A
  • CompTIA N+

Preferred Qualifications

  • Degree or Diploma in Computer Science or IT Technician/Engineering
  • ITIL Foundations
- iManage ICSE (Complete in first 6 months)

  • Microsoft Certified: Azure Administrator Associate (AZ104)
  • Microsoft 365 Certified: Enterprise Administrator Expert (MS100, MS101)

Skills Required:

  • Previous experience in an IT support/technician role
  • Experience with Microsoft Windows desktop operating systems and desktop software installation, troubleshooting, support & maintenance
  • Experience with Server operating systems and Server software installation, troubleshooting, support & maintenance
  • Experience with Microsoft 365 tenants & associated management & support
  • Networking knowledge of TCP/IP, DHCP, DNS, SNMP, SMTP, FTP, HTTP, HTTPS, ICMP
  • Ability to seek solutions to problems using one's own resources
Applications from current residents in following locations will be considered: Cape Town

Language Capabilities
We are a truly global law firm and as such, always welcome hearing from those with foreign language capabilities.

Diversity & Inclusion


Essential to our success as a global law firm is our ability to attract and retain the best talent from a diverse range of backgrounds.

We want a work environment where everyone can reach their potential and we have an inclusive culture which respects individual differences.


We undertake and support a number of internal and external initiatives aimed at increasing diversity within the profession and we encourage all our partners and staff to get involved.

We welcome you to learn more about diversity and inclusion at Dentons.

Equal Opportunities
**Reward and Recognition

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