Central Reservationist Administrator
2 weeks ago
Key Performance Area:
- Handle guest enquiries while establishing rapport with guests during booking process
- Maintain effective customer relationships and actively resolve guest complaints, where possible; exercise judgement when escalating it to the Reservations Manager
- Ensure accurate detailed capturing of reservations (providing accurate information, quoting, booking, etc.)
- Maintain client database to ensure all guest information/details are complete
- Assist with maintaining an efficient administration system within the department
- Maximise sales, upselling of other revenue streams
- Develop indepth product knowledge of all lodges, activities and USPs
- Keep lodges/relevant departments informed; follow up with regards to special instructions
Minimum Requirements:
- Matric
- B. Tech Degree in Hospitality Management (or equivalent) from a reputable Hotel School
- Front of House experience at a 5Star Luxury property/establishment
- Minimum of 3 years Hospitality FOH experience in a similar position at a 5Star luxury property/establishment
- Proficient in Opera PMS (minimum of 3 years' experience within last 5 years)
- Proficient in MS Office, MS Word & MS Excel
- Telesales experience within hospitality environment
- Excellent command of the English Language (verbal & written)
- High level of telephone etiquette and excellent allround communication skills
- High degree of confidentiality and integrity
- Ability to work in a demanding and challenging environment
- Must be a well organised team player who is capable of working independently with initiative and must be meticulous in work performance
- Contactable references
-
Logistics Administration
2 weeks ago
Vanderbijlpark, Emfuleni Local Municipality, Sedibeng District Municipality, Gauteng, , South Africa FreeRecruit Full timeThis challenging opportunity based at our Support Center has become available in our Logistics Team. JOB DESCRIPTION– Management of off-site hubs used for storage of seasonal merchandise– Management and control of seasonal stock recalls– Management and control of the quality and faulty product recalls– Management and control of company transporter...
-
Logistics Administration
4 weeks ago
Vanderbijlpark, Emfuleni Local Municipality, Sedibeng District Municipality, Gauteng, 1911, South Africa FreeRecruit Full timeThis challenging opportunity based at our Support Center has become available in our Logistics Team. JOB DESCRIPTION– Management of off-site hubs used for storage of seasonal merchandise– Management and control of seasonal stock recalls– Management and control of the quality and faulty product recalls– Management and control of company transporter...
