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Enterprise Systems Manager
2 weeks ago
The role of the person in charge of FNB Rewards Engine will be accountable for the management and execution of the FNB Rewards Engine environment.
- Improve the operational systems, processes and policies in support of organizations
- Understand the underlying technology which is used to leverage all operations consisting of AWS, Linux and Source to Target Mapping etc.
- Manage and increase the effectiveness and through improvements to each function as well as coordination and communication between support and business functions.
- Play a significant role in longterm planning, including an initiative geared toward operational excellence.
- Direct and coordinate activities of businesses or departments concerned with the design, maintenance and execution of Rewards allocations.
- Have a key understanding of various areas operational needs e.g. SQL Developers, Business Analysts, and Systems Operation
- Customer service focus.
- Establish Rewards Service design with Product Houses / clients / partners (Rules of engagement, Service parameters / scope, SLA requirements, roles & responsibilities, billing...)
- Manage capacity and workload of FNB Rewards Engine team against competing priorities and deadlines
- Effective management of people and operations. Responsible for hiring and performance management to meet departmental objectives
- Set and communicate clear expectations with FNB Rewards Engine team and monitor performance regularly
- Thinking strategically but be excellent at execution (Business strategy understanding developed into tangible outputs).
- Project management skills.
- Build up key relationships internally and externally with regards to FNB Earn Rules and Integration into various areas
- Shows initiative and forward thinking (able to think outside the box).
- Delivery focused.
Application Closing Date
09/02/24
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