Enterprise Systems Manager

2 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Full time
Job Description


The role of the person in charge of FNB Rewards Engine will be accountable for the management and execution of the FNB Rewards Engine environment.

The role will include managing the technical environment as well as the key operation environments consisting, business analysts and systems operations

  • Improve the operational systems, processes and policies in support of organizations
  • Understand the underlying technology which is used to leverage all operations consisting of AWS, Linux and Source to Target Mapping etc.
  • Manage and increase the effectiveness and through improvements to each function as well as coordination and communication between support and business functions.
  • Play a significant role in longterm planning, including an initiative geared toward operational excellence.
  • Direct and coordinate activities of businesses or departments concerned with the design, maintenance and execution of Rewards allocations.
  • Have a key understanding of various areas operational needs e.g. SQL Developers, Business Analysts, and Systems Operation
  • Customer service focus.
  • Establish Rewards Service design with Product Houses / clients / partners (Rules of engagement, Service parameters / scope, SLA requirements, roles & responsibilities, billing...)
  • Manage capacity and workload of FNB Rewards Engine team against competing priorities and deadlines
  • Effective management of people and operations. Responsible for hiring and performance management to meet departmental objectives
  • Set and communicate clear expectations with FNB Rewards Engine team and monitor performance regularly
  • Thinking strategically but be excellent at execution (Business strategy understanding developed into tangible outputs).
  • Project management skills.
  • Build up key relationships internally and externally with regards to FNB Earn Rules and Integration into various areas
  • Shows initiative and forward thinking (able to think outside the box).
  • Delivery focused.
Job Details

Application Closing Date

09/02/24

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