Cic Manager: Customer Accounts

2 weeks ago

Johannesburg, Gauteng, South Africa Blue Label Telecoms Full time

ABOUT THE COMPANY


At Blue Label Distribution, our brand philosophy is that we can create and distribute anything that is able to be digitised.

Our Blu-approved brand is the face of our service offering and is underpinned by a world-class technology platform for both online and offline commerce.

With a point of sale network of approximately devices, we provide a distribution footprint across all income groups. 85% of our income comes from merchants in the informal sector.

JOB PURPOSE
Supports financial decision-making information by collecting, processing, analyzing, investigating, and reporting financial data.

RESPONSIBILITIES

Customer Management

  • Design and implement processes that create a customer centric environment Compile and analyse CRM statistics to gain insight
  • Analyse statistics to determine new controls and processes that may be required for efficiency and effectiveness
  • Reporting and support provided to increase credit / sales where applicable

Functional Delivery
Loadings management

  • Investigations on all unallocated receipts on a daily basis
  • Active management of stats and monitoring of SLA's
  • Daily clearing of all queries relating to unknown deposits and other
  • Investigate and correct incorrect banking by calling merchants
  • Checking of daily audit reports to ensure correctness of transactions
Credit

  • Send Customers Invoices and Statements on request
  • Unsuspending of accounts that has been paid
  • Deal with customer queries in terms of their accounts
  • Loading of temporary overdrafts if the customer has insufficient funds
  • Preparing and calculation of credit limit increases on customer accounts for approval
  • Functions to be performed in line with company credit policy
  • Ability to reconcile accounts and communicate findings to customers
  • Provide reporting and assistance to CIC Manager to increase credit where applicable
  • Checking of daily audit reports to ensure correctness of transactions
  • Active management of stats and monitoring of SLA's
General finance and debtors management

  • Configure devices to enable customers to trade effectively
  • Activate the correct products for client on the various systems
  • Accurate logging of all requests for installation
  • Ensure that the correct billing options and terms have been configured on the account
  • Action swop outs of devices and the configuration of additional machines for customers
  • Ensure contracts are captured within the specified deadlines
  • Ensure group closures are actioned correctly
  • Checking of daily audit reports to ensure correctness of transactions
  • Active management of stats and monitoring of SLA's

Financial Controls

  • Continuous improvement through standardization of manual processes. Monitoring and measurement of work output against credit policy
  • Identify risks in processes and controls and mitigate these risks through various mediums
  • Ensure adherence to processes and controls put in place by management Responsible to implement controls and processes.

Work collaboratively

  • Build a culture of respect and understanding across the organisation
  • Recognise outcomes which resulted from effective collaboration between teams, build cooperation and overcome barriers to information sharing, communication and collaboration across the organisation
  • Facilitate opportunities to engage and collaborate with external stakeholders to develop joint solutions

Self-Management

  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Plan and prioritise, demonstrating abilities to manage competing demands Demonstrate abilities to anticipate and manage change
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Leadership

  • Through effective inspirational leadership, facilitate the creation of accountable, fullservice teams who understand and strive to meet the needs of all stakeholders
  • Role model behavior and motivate team members in line with the core values Take full responsibility for performance of all direct reports, motivating and managing them in relation to quality standards and agreed benchmarks and objectives, focusing on all aspects of sound people management
  • Provide support and guidance on career path planning, onthejob training, coaching, and mentoring to direct reports
  • Develop, promote, and direct the implementation of equal opportunities policies in all aspects of the company's work
  • Communicate and maintain trust relationships with shareholders, business partners and authorities

BEHAVIOURAL COMPETENCIES

  • Ensures Accountability
  • Tech Savvy
  • Manages Complexity
  • Plans and Aligns
  • Communicates Effectively
  • Business Insight
  • Decision Quality
  • Financial Acumen
  • Collaborates
  • Situational Adaptability
  • Develops Talent

EDUCATION

  • Matric
  • Bachelor of Commerce in Accounting or Finance Dipl

  • Customer Service Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa Unique Personnel Full time

    Job Number 71887Job Type Temp ContractJob Title Customer Service Consultant CicComputer Skills Ms OfficeIndustry Consumer Products FMCGCity JohannesburgProvince Gauteng We're on the lookoit for a Customer Service Consultant in JHB CBD As a Customer Service Consultant, you will be responsible for:Customer Handling Administration Client ServiceInherent...

  • Flying Technician

    2 weeks ago

    Johannesburg, Gauteng, South Africa Abantu Staffing Solutions Full time

    REQUIREMENTS B.Sc. Electronics or equivalent 3year tertiary qualification from a recognised tertiary institution Minimum of 3 years postgraduate experience related to mechanical and electrical fault finding and development of technical solutions Previous experience in dealing with automotive product support issues of a technical nature Literature authoring...

  • Customer Success Account Management

    2 weeks ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    The Customer Success Account Management role is a People Leader role.This individual develops, maintains, and builds upon foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships. Guides and leads conversations to facilitate the achievement of customer business...

  • Customer Success Account Management

    2 weeks ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Customer Success Account Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    With over 17,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...

  • Business Development Sales Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa SprintHive - Intelligent Customer Onboarding Full time

    SprintHive is offering the right candidate a great opportunity to join a fast growing South African fintech that enables seamless and innovative customer onboarding services that drive conversion rates, prevent fraud, reduce risk and costs. You'll be surrounded by smart people who are passionate about building effective software services for our customers...

  • Customer Service Advisor/sales Advisor

    2 weeks ago

    Johannesburg, Gauteng, South Africa Samsung Customer Care Center Full time

    Role Summary:The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout.We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...

  • Consumer Service Consultant Cic

    2 weeks ago

    Johannesburg, Gauteng, South Africa Smollan Full time

    We're on the lookout for a Customer Service Consultant based in JHB NorthAs a Customer Service Consultant, you will be responsible for:Customer Handling Administration Client Service 12 years call centre experience preferable/ Customer service experience/Administrative experience Grade 12/NQF level Customer service skills Conflict resolution skills Brand...

  • Customer Marketing Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Ericsson Full time

    About This OpportunityWe are now looking for a Customer Marketing Manager to support customer engagements, drive account-based marketing execution and create impactful customer experiences with specific Customer Units CUs/accounts. The responsibility includes engaging with the sales organization in ongoing business and new business opportunities ensuring...

  • Account Management

    2 weeks ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centred on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...

  • Account Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Tirelo People Solutions Full time

    Account Managers focus on achieving their sales targets from within existing accounts and also have afocus on growing their portfolio with new business customers. Account managers build and maintainstrong relationships with their customer base and business partners. Account managers are responsiblefor their portfolio in terms of growth and retention and new...

  • Account Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Idemia Full time

    PurposeThis role manages the day to day sales relationship with the customer. The permanent target of this role is to deliver, protect and maximize the customer contract revenue in order retain customers and grow those opportunities.Key Missions Delivers the contract or business as usual including revenue, Average Selling Price (ASP), cash collection and...

  • Account Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Turrito Full time

    Account Manager:The AM will focus on a) maintaining multi-touch relationships with existing customers b) generating new opportunities within existing accounts by presenting relevant products and services, and c) ensuring mínimal churn. The approximate blend of work is 80% Account Management and 20% Business Development with new or potentially new...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Solid Systems Full time

    About us:We help businesses around the globe to step into the future confidently by providing world-class IT services, in the most human way possible. We have a passion for technology and the way that it evolves, which is why we're constantly improving the tools and methods we use.We offer a wide range of services across South Africa and UK, which...

  • Account Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Believe Resourcing Full time

    Our client is looking for an Account Manager to create long-term, trusting relationships with their customers. The Account Manager's role is to oversee a portfolio of assigned customers, develop new business from existing clients and actively seek new sales opportunities.Based in Johannesburg - BryanstonDUTIES AND RESPONSIBILITIES Serve as the lead point of...

  • Customer Success Account Management: Internship

    2 weeks ago

    Johannesburg, Gauteng, South Africa Microsoft Full time

    Start date: August/September 2024Duration: 12 months, Full-timeLocation: JohannesburgType of Employment: InternshipEvery year, we welcome interns from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.Come build community, explore your passions and do your best work at Microsoft...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Darktrace Full time

    Founded by mathematicians and cyber defense experts in 2013, Darktrace is a global leader in cyber security AI, delivering complete AI-powered solutions in its mission to free the world of cyber disruption. We protect more than 8,400 customers from the world's most complex threats, including ransomware, cloud, and SaaS attacks.Headquartered in Cambridge, UK,...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Solid Systems Full time

    As the Customer Success Manager, your role is pivotal in ensuring exceptional service for our clients by bridging the gap between them and our Technical Team.Your primary objective is to understand our clients' business needs, tailor our services accordingly, and act as an advocate to ensure retention through excellent service delivery.By ensuring a seamless...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa SurTech Full time

    Diligent Boards - Customer Success Manager Job Title and Overview The Customer Success Manager manages a portfolio of accounts and guarantees an exceptional customer experience, revenue retention and referrals across Africa. Being the primary liaison for customer relationships for the Diligent Boards product, the CSM will engage in proactive account...

  • Customer Success Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Diligent Corporation Full time

    About UsDiligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from...