Project Manager

2 weeks ago


Sandton, South Africa Express Employment Professionals Full time

Purpose of Role

Ensure effective project management from start to end, while maintaining strong relationships with clients and learners to ensure sustainable business growth. Facilitate the delivery and management of project resources.

Key performance objectives:

  • Build and nurture relationships with core business customers to drive continuous business
  • Efficiently manage all projects from start to finish, ensuring quality delivery within set timelines
  • Facilitate learning processes and manage resources for effective delivery
  • Oversee timely completion of learners' evidence portfolios to meet quality standards
  • Assess and certify learners' portfolios promptly to meet certification requirements

Responsibilities:

Client Liaison:

  • Ensure customer satisfaction by delivering projects successfully
  • Conduct regular status meetings with clients and provide updates on project progress
  • Proactively identify and manage project risks to prevent disruptions
  • Identify opportunities for business growth and collaborate with sales teams
  • Communicate effectively with learners and clients to manage expectations
  • Monitor performance and address issues to ensure client satisfaction

Project Management:

  • Plan, implement, and control projects effectively
  • Allocate resources efficiently and manage project timelines
  • Communicate changes and updates to stakeholders
  • Address problems and recommend solutions proactively
  • Monitor project performance and report to Operations Manager regularly
  • Maintain project files according to standards

Project Closure and Evaluation:

  • Prepare close-out reports and conduct meetings for continuous improvement
  • Organize and archive project documents

Learning Facilitation:

  • Prepare training materials and logistics in advance
  • Ensure facilitators adhere to project schedules and quality standards
  • Maintain professionalism in classroom management
  • Protect company assets and property

Evidence Gathering & POE Administration:

  • Create and update learner PoEs timely
  • Assess learner evidence promptly
  • Track evidence collection and timelines

Assessment:

  • Conduct assessments as required by standards and policies
  • Provide feedback to learners as per requirements

Moderation:

  • Perform moderation duties if required

Skills, Experience and General Requirements:

  • Team player with positive attitude
  • Self-disciplined, motivated, and service-oriented
  • Ability to multitask and work under pressure
  • Willingness to assist with additional tasks
  • Strong communication and customer-centric skills

Formal Learning experience and requirements:

  • Completion of ODETDP
  • Registered Assessor and Moderator
  • Minimum 5 years' experience in project management

Reporting structure:

The Project Manager reports to the Operations Manager


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