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Switchboard Operator

4 months ago

Umhlanga, KwaZulu-Natal, South Africa Bidvest Facilities Management Full time

ROLE PURPOSE


To perform Switchboard facilities in a professional manner; provide a high level of customer service to all external and internal callers.


MAIN OUTPUTS

  • Ensures high level switchboard operation service.
  • Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.
  • Updates information promptly on the directory system and continuously update the database.
  • Responds to calls that return to the board unanswered and assists callers with alternative extensions.
  • Develops a sound knowledge of all the names of the key Clients, Senior Management, Directors and EXCO.
  • Handles client complaints and queries and provides prompt feedback.
  • Keeps an open channel of communication with fellow staff and builds team spirit.
  • Manage & coordinate all conference facilities, boardroom bookings as and when required
  • Ensures high level switchboard operation service.
  • Ensure the usage of proper telephone etiquette and transfer and direct calls professionally.

QUALIFICATIONS AND SKILLS

_ The Applicant must meet the following requirements:_

  • Matric (Grade 12/Senior Certificate)
  • Certificate in Receptionist/Administration/Secretarial
  • Valid SA Drivers License
  • 2 years relevant experience in customer service within a corporate environment & office administration/secretarial
  • Administration/Reception/Switchboard training ideally in a customer orientated environment
  • MS Word, MS Excel & MS Outlook

FUNDAMENTAL COMPETENCIES

  • Customer/Client Focused
  • Ability To Dealing With Ambiguity
  • Interactive Reasoning
  • Planning & Scheduling
  • Teamwork & Partnering
  • Relationship Building
  • Good Listening Skills
  • Excellent Oral Communication