Trainer

2 weeks ago


Durban, KwaZulu-Natal, South Africa Synergy Contact Centre Full time

Job Objectives:

  • Review existing training programs; suggest enhancements and modifications to improve engagement, learning, and retention and to meet the changing needs of clients, the organization or the industry.
  • Ensures that training materials and programs are current, accurate, and effective.
  • Maintain knowledge of new methods and techniques for training and training requirements applicable to the organization and Contact Centre industry.
  • Identify problems and opportunities such as skills gaps, operational changes, or industry developments that training could improve.
  • Conducts or facilitates required and recommended training sessions.
  • Ensures that training milestones and goals are met.
  • Performs other related duties as assigned.

Education and Experience Requirements:

  • Degree or Diploma in Human Resource, Training and Development or Education is preferred.
  • At least 2 years of experience as a Trainer within the contact centre environment
  • Professional Certification in training (certified technical trainer) will be preferred.
  • Strong knowledge of development and learning practices.
  • Ability to identify organizational training needs.
  • Clear credit and criminal record
  • Valid Passport advantageous
  • Ability to travel locally and internationally.
  • Ability to determine the effectiveness of training.
  • Good knowledge of succession planning and talent management methods.

Job Knowledge and Skills Required:

  • Familiarity with modern and traditional training methods
  • Thorough understanding of training processes.
  • Sound understanding of the Contact Centre Industry
  • Ability to moderate large groups.
  • Extremely organized and detail oriented.
  • Proficient with Microsoft Office or related software.
  • Ability to plan, manage time and multitask effectively.
  • Advanced database and computer skills
  • Strong verbal and written communication skills and advanced recordkeeping skills
  • Excellent decisionmaking and problemsolving skills
  • Good collaboration and teamwork skills

Essential Competencies

  • Deciding and Initiating Action
  • Adaptable and quick to embrace change.
  • Persuading and Influencing
  • Presenting and Communicating Information
  • Writing and Reporting
  • Analysing
  • Planning and Organising
  • Coping with Pressures and Setbacks

Salary:
From R10,000.00 per month

Experience:

  • Trainer: 2 years (preferred)

Shift availability:

  • Day Shift (preferred)
  • Night Shift (preferred)
  • Overnight Shift (preferred)

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