Quality Analyst

2 weeks ago


Durban, KwaZulu-Natal, South Africa Unilever Full time

Quality Analyst

MAIN JOB PURPOSE:


To assist with the quality assurance service to the business to ensure that products produced by the company are fit for use by the consumers according to Company's specifications and standards.

To drive zero defect culture within the organization with the use of WCM tools.

JOB SUMMARY:

_ Operational Activities_

  • Carryout online trouble shooting to identify product quality issues and generating of NCA/D incidents if quality defects are identified. Use QEWOs to drive RCAs.
  • Coordinate trouble shooting for defective packaging material effecting production, raise SNCRs and follow up with supplier using 8 stages of incoming goods
  • Conduct internal audits and drive closure of internal audits findings for respective units
  • Ensure that proactive approach is taken towards Quality or Food safety gaps
  • Weekly verification of quality critical instruments in the packing hall
  • Participate in taste panels as approved tester and make decisions on status of products in terms of acceptance or rejection. (Mandatory that person does not smoke due to the negative effect this has on sensory evaluation which is a key component of the job)
  • Landing Innovation in factory for quality/Food safety aspects.
  • Lead problem solving kaizens derived from QA prioritization matrix to obtain zero defects
  • Setting up and supporting SAP QM for new and current skus
Packaging material analysis and approval of material

Administrative Activities

  • Generating of NCA's, SNCRS, D incidents and QEWOs
  • Weekly/Monthly reporting consumer/customer complaints, SNCRs, D incidents/QEWOs
  • Kaizen review

Specific Criteria

  • Retrieval of samples from retention location and settingup against Customer complaint sample and preparing all the necessary forms for evaluation.
  • Evaluating customer complaints against standards and completing evaluation documentation.
  • Prepare and write reports for consumer services team regarding investigated complaints
  • Trending and analyzing of CRQS EOLAS reports
  • Analysis and release of packaging material of SAP
  • Custodian of SAP QM/SAP PLM

KEY REQUIREMENTS:

  • Matric "Math's and Science
  • Mandatory"
  • Diploma / B. Tech Food Tech /Chemistry/Analytical chemistry OR Engineering Diploma/degree Industrial/Chem/Electrical.
  • Working Knowledge of production and engineering processes, supply chain, and planning.
  • Minimum 1 years' experience in a working environment.
  • Working Knowledge of PC Skills (Outlook, Excel, Word, etc.)
  • Fully Operational in WC/Continues improvement QC tools
  • Working Knowledge WCM/ Continues improvement Q methodology
  • Working Knowledge of Quality systems and food safety

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