Systems Analyst

2 weeks ago

Cape Town, Western Cape, South Africa Cape Union Mart International Full time

Key Responsibilities

  • Effective analysis of systems and business requirements aligned with delivering key business objectives and IT strategy.
  • Technical support and maintenance of the POS / OMNI systems, through the effective resolution of incidents and problems, including afterhours standby and support where necessary.
  • Work effectively in a diverse team environment and create relationships for problemsolving and positive interactions.
  • Participate in requirements analysis, solution mapping, configuration, and documentation to meet business needs.
  • Identify the root cause of issues through trend and pattern analysis and recommend and implement appropriate solutions.
  • Work with Development and Engineering teams and Third Parties to design and implement robust Point of Sale (POS) and OMNI solutions.
  • Definition and execution of test plans and procedures to ensure the successful implementation of system changes.
  • Work with team members to configure, implement, monitor, and maintain QA and production environments.
  • Perform admin and housekeeping for POS / OMNI systems.
  • Design and develop bespoke features in MSSQL, PL/SQL.
  • Assist in enduser training.

Qualifications:

  • Degree in Computer Science, Information Systems, or related field or equivalent experience.
  • Technical or Related Tertiary Qualification

Skills / Experience (Essential):

  • 3+ years of experience in systems analysis in a retail environment.
  • 2+ years of experience with Point of Sale (POS) systems.
  • 1 to 2 years' experience with MSSQL, PL/SQL development such as stored procedures, functions, data extracts, database backup and restore procedures.
  • Experience providing Tier 2/3 customer support in an IT environment.
  • Experience providing remote support and troubleshooting.
  • Exposure to Command Line, PowerShell and PowerShell Scripting.
  • Organizational skills.
  • Oral and written communication skills.
  • Analytical thinking and problem solving.
  • Ability to work well in a rapidly changing environment.
  • Ability to work independently but must also be a good team player.

Skills / Experience (Desirable):

  • Experience with integration technologies such as API's, XML, SOAP, JSON and REST.
  • Python experience.
  • Exposure to pointofsale, ecommerce payment switching functionality.
  • Exposure to pointofsale, ecommerce project implementations.

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