Head Waiter

2 weeks ago


Sandton, South Africa HotelJobs Full time
Responsible and hands-on for the comfort and personal care of the guests.

  • Maintaining the Guest Information Book and Diary.
  • Organizing/coordinating early morning tea service under guidance of the Duty Manager.
  • Preparation for service.
  • Service of all Food and Beverage requests.
  • Organising Food & Beverage stock.
  • Taking care of crystal/silver/crockery stock for the Main House and assist with the onsite conferencing facilities stock when requested.
  • Cigar stock handling and correct storage thereof under supervision of the Executive Chef.
  • Assist, when possible and when requested, with functions at the Conference Centre.
  • Housekeeping duties relevant to the position.
  • Taking care of table linen for the Main House under supervision of the Housekeeping Supervisor.
  • Taking care of the cellar stock under supervision of the Executive Chef.
  • Reporting of faulty equipment to the Maintenance Department.

Requirements:

  • Three Year Diploma or Degree in Hotel Management specialised in Food & Beverage; or formal Hospitality training.
  • Indepth knowledgeable on wines and spirits.
  • Indepth knowledge on food terms in order to answer guest questions relating to menus.
  • A minimum of at least 10 years' service experience within the hospitality industry, which should ideally include service in a boutiquestyle hotel or private residence.
  • Indepth knowledgeable on wines and spirits.
  • Indepth knowledge on food terms in order to answer guest questions relating to menus.
  • Positive attitude and good communication skills, with excellent grooming standards.
  • Understand concepts like anticipatory, friendly not familiar, privacy and confidentiality, invisible and available.
  • Understand social etiquette and formal service.
  • Proper table setting and prepping for big functions.
  • Ability to enhance effective teamwork with Housekeeping.
  • Sound decisionmaking skills pertaining to guest's needs.
  • Problem solving and "get it done" attitude. Very "handson" and ready to pitch in.
  • Flexibility to respond to a variety of different work situations and ability work on his own, as well as with colleagues
  • Sound planning and organisational skills pertaining to guest's needs and requirements.
  • Knowing how to plan in advance is of utmost importance
  • An acute awareness of levels of service excellence
  • Acute attention to DETAIL

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