Product Head

2 weeks ago


Pretoria, Gauteng, South Africa Capitalh Full time

Our client in the banking industry is looking for a Product Head for their Salesforce / CRM product to be based at their Sandton offices.

The Purpose of the role is to take ownership and accountability for the Salesforce Product, translating strategic direction (the what) into a 'best in world' product through the leadership of a dedicated team, with the single focus of the product and through the entire product life cycle, planning and management of delivery, (the how.)

Qualifications (Minimum) Grade 12 National Certificate / VocationalA relevant post-graduate qualification in Information Technology or Information Management (Ideal or Preferred)Honours Degree in Information Technology or Information Management (Beneficial)Experience 10+ years' experience in CRM5+ years' experience on Salesforce platformBusiness and product vision; has had ownership responsibility for a Product previously.

Product management where there are multiple initiatives with competing priorities and so experience in influencing multiple diverse stakeholders, both business and technology.

Working at strategic, tactical and technical levels.
Career experience to include some time in one or more technical roles.
Communicating with technical and non-technical senior stakeholders across multiple business units.

Authoring of documents relating to product life cycle including business plans, product roadmap, business cases and requirements and functional specifications.

Using data and metrics to test theories, confirm assumptions, and measure successEarning trust across different levels and multiple groups of a large organizationScoping/running usability studies and/or customer research.

Client development and validating products through customer feedback.
Using influence and relationships to drive and achieve objectives.
Leading and managing multi-functional teams to deliver.

Managing and working with remote / hybrid teamsKnowledge & Skills Understanding of the Salesforce product suite, including Sales, Services, Community, Marketing and Community CloudsStrategic and commercial thinking; able to think about problems from a business perspective using people, technology and product input.

Business acumen and systems thinking; able to take a 'big picture' view, assess, make a logical, sound decision and influence others to achieve objectives.

Financial acumen - sufficient to effectively operate own cost centrePeople leadership and management practices to empower, create focus and delivery.

Organising, planning and prioritising work.
Data-driven approach; analytical and quantitative skills.
Technologically literate and able to adapt to new technologies.
Able to dive deep in understanding the product, the business, and the competitive landscape.
Able to present complex technical information in a clear and concise manner to a variety of audiences.

Skills Interpersonal & Relationship management SkillsCommercial Thinking SkillsStrategic Thinking SkillsProblem solving skillsDecision making skillsConditions of Employment Clear criminal and credit recordContactable via own mobile phoneWilling and able to work shifts, including weekendsGeneral:
Only shortlisted candidates will be contacted.

Should you not hear from us after 30 days you may consider your application unsuccessfulOur client is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.

Please include your current salary and salary expectations.

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