Data Center Technician-capetown Data Center

2 weeks ago


Cape Town, Western Cape, South Africa Tek Infotree Sdn Bhd Full time

About the Role:

What you'll do:

Hardware Troubleshooting Related Skills

  • Great server hardware knowledge with a deep understanding of all component & system type failures
  • Proven RCA or Failure analysis history
  • Experienced in controlled experiments to determine the root cause.
  • Assist in conducting failure analysis onfield issues until the root cause is determined based on:
  • Controlled testing of suspect hardware, system, or firmware
  • Engagement of internal engineering departments and the customer
  • Proactively and reactively support field deployments globally by:
  • Maintaining deployment equipment, image, and software
  • Learning new products in the production or lab environment
  • New Product Introduction training for site leads and technicians in the field.
  • Assisting field technicians to resolve known and unknown issues realtime.
  • Assist in tracking server fleet health to investigate trends, new unknown issues, and validate that Company is maintaining customer SLA.
  • Utilize Linux and Windows Command-Line to troubleshoot hardware.
  • Physical Network Set-Up
  • Network troubleshooting of Layer1, Layer2, Layer
  • Making, cleaning, or running cables
  • Cable management (labeling, dressing, and unintrusive)
  • Assist network admins in setting up switches.
  • Confirming connections both visually and virtually
  • Cable tracing
  • Port map updates
  • Communication, Foundational Skills, and Competencies
  • Setting up prework meetings to discuss requirements, equipment needed, expectations, and ensure everyone is in sync and everything is clear.
  • Daily status updates
  • Define, develop, and implement external and internal customer initiatives.
  • Proactively support field sustaining activities by
  • Developing SOPs, Knowledge articles, & guides
  • Conduct training on new issues/resolutions, new technical processes & new tools.
  • Attention to detail and accuracy in the investigation of issues, RCA/FA documents, etc. is critical to this role. It is essential to both the customer and the company.
  • Provide timely, detailed, precise, and accurate feedback to the Engineering teams on failures, serviceability of servers, and integration with the data center.
  • Pre and postwork followup for projects.

What You'll Bring:

years of related work experience as a data center technician

High school diploma

  • Ability to independently and regularly lift items weighing up to 50lbs or in partnership for items over 50lbs in weight.
  • Ability to work autonomously and within a local or geographically dispersed team environment

Preferred:

  • 2+ years experience
  • CCNA certification
  • MCP/MSCE certification
  • Scripting experience: Powershell/ Python/ Bash

Job Types:
Full-time, Contract

Contract length: 12 months

Salary:
R28 000,00 - R35 800,00 per month

Application Question(s):

  • What is your last drawn salary & expected salary?

Experience:

- physical network set up: 2 years (required)

  • Cable management (labeling, dressing & unintrusive): 2 years (required)
  • Port map updates
: 2 years (preferred)
Data Center: 2 years (required)

Language:

  • English (required)
  • African language (preferred)

License/Certification:

  • CCNA certification
(required)

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