Kyc Operations Associate

2 weeks ago

Johannesburg, Gauteng, South Africa Flutterwave Full time

Flutterwave was founded on the principle that every African must be able to participate and thrive in the global economy. To achieve this objective, we have built a trusted payment infrastructure that allows consumers and businesses (African and International) make and receive payments in a convenient borderless manner.

The Role:

The Know Your Customer (KYC) Associate will be responsible for conducting customer identification and verification processes for both consumers and business customers.

Reporting to a KYC Team Lead and ultimately to the VP of KYC Operations, you will play a key role in ensuring our company's compliance with KYC requirements.


Responsibilities include but are not limited to:

  • Ensure new customers are onboarded in accordance with the company's KYC procedures by creating customer profiles, inclusive of reviewing and verifying customer documentation, where required.

Examples of specific responsibilities may include:

  • Reviewing customerprovided documentation;
  • Conducting research on internal and external systems;
  • Evaluating, decisioning, and documenting potential name matches;
  • Review customer file for completeness and accuracy;
  • Risk rate customers in accordance with a methodology;
  • Escalate certain customers to Compliance or Risk Management in accordance with KYC policy and procedures;
  • Reviewing potential name matches and conducting supplemental research;
  • Conducting outreach within the organization and externally, where required; and
  • Use translation tools to conduct research and decipher documents in other languages.
  • Identify gaps in customer profile requiring further information to facilitate customer onboarding.
  • Collaborate with internal teams, such as sales, to obtain necessary customer information (nonclient facing).
  • Maintain detailed and accurate customer profile records to ensure compliance with regulatory requirements and internal procedures.
  • Conduct a periodic review of the customer profile to ensure relevant KYC data is up to date in accordance with KYC policy and procedure.
  • Serve as the first line of defense, identifying and escalating potentially suspicious behavior or documents.
  • Stay updated on the latest regulatory developments and changes in KYC requirements as well as potential indicators of fraud or other suspicious activity.
  • Assist the KYC Team Lead and VP of KYC Operations in the development and implementation of KYC procedures that adhere to KYC Policy.
  • Learn and adapt new technology systems or processes, as required.
  • Adhere to internal review deadlines to minimize impact to the customer experience.

Required competency and skillset to be a waver

  • Bachelor's degree in Finance, Business, or a related field.
  • Previous experience in a KYC, due diligence investigations, or compliance role, preferably in the payment industry. Specific experience conducting external research / screening tools a plus.
  • Strong understanding of customer verification and investigative due diligence methods and ability to execute due diligence and verification checks based on this understanding.
  • Good understanding of KYC requirements and antimoney laundering regulations.
  • Excellent communication and interpersonal skills.
  • Strong attention to detail and organizational skills.
  • Ability to make quick decisions and work effectively in a fastpaced, dynamic environment.
  • Proficiency in English required, with additional proficiency in French [required/preferred].
  • Proficiency in [Particular tools or technology you would like
  • Excel, Word, Google docs, etc.]

What we offer


We offer a competitive compensation package, comprehensive benefits, and the opportunity to work in a fast-paced, dynamic environment in the payment industry.

Flutterwave is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Click here for the Flutterwave Recruitment Consent Form and Flutterwave Privacy Policy

  • KYC Administrator

    2 weeks ago

    Johannesburg, Gauteng, South Africa Moladira Skills Full time

    Job Title:Role Stream: OperationsKYC Administrator Company Overview:This is a leading banking institution committed to providing exceptional financial services to its clients worldwide. With a dedication to integrity, innovation, and customer satisfaction, we strive to maintain the highest standards of regulatory compliance. We are seeking a diligent and...

  • Analyst Kyc Cibw

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryJoin the...

  • Analyst Kyc Cibw Ops

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryThe year...

  • Kyc Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo oversee the team responsible for ensuring compliance with Know Your Customer (KYC) regulations and requirements of the Bank.To provide guidance to the team on product and client related matters, manage workflows, and drive efficient client onboarding processes.To provide a 1st line risk management function in the fulfilment of a client...

  • M&a Associate

    2 weeks ago

    Johannesburg, Gauteng, South Africa CA Global Headhunters International Full time

    Job Description:M&A Associate (Mergers / Acquisitions / Advisory / Deals) - Johannesburg, South AfricaReference Number: LCSF14A client of ours is recruiting an additional associate into its investment banking team based in Johannesburg.Responsibilities shall include: Preparing pitches and presentations for origination and deal implementation activities...

  • Associate Operational Controller

    2 weeks ago

    Johannesburg, Gauteng, South Africa Nielsen Full time

    At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big,...

  • Consultant, Regulatory Services, Vaf

    2 weeks ago

    Johannesburg, Gauteng, South Africa Standard Bank Of South Africa Limited Full time

    Business Segment: Business & Commercial Banking Location: ZA, GP, Johannesburg, Simmonds Street 5 To ensure that KYC and NCA compliance is adhered to in terms of newbusiness audits, in terms of significant point of contact strategy for KYC purposes and to minimise the risk to the Bank from an operational compliance point of view. To establish and maintain...

  • Associate

    2 weeks ago

    Johannesburg, Gauteng, South Africa Clyde&Co Full time

    Job Title Associate Job Location Johannesburg Job Type Lawyers/Attorneys Expertise Corporate DescriptionJob description:We are a law firm registered in Tanzania and operating in Dar es Salaam. We are looking for an Advocate to join as an Associate in our growing legal team.He/she will be expected to undertake the following duties: Provide company secretarial...

  • Transaction Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Adcorp Holdings Full time

    Our client is one of the biggest leading banks in SA is looking for a Transaction Manager to co-ordinate the end-to-end deal life cycle of the syndicate Investment Banking originated products as well as any third party.Qualification and Experience Undergraduate degree in Commerce, Business Science or equivalent tertiary education 35 years' experience been a...

  • Associate Partner

    2 weeks ago

    Johannesburg, Gauteng, South Africa Strategic Personnel Full time

    Reporting to a Director, the Associate Partner will initially be assigned to one or more large clients, focused on building a strategic partnership and managing consulting delivery, growth and operations for these client accounts. The Associate Partner is also expected to identify and qualify new opportunities in the client account to meet revenue demands...

  • Operations Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa WTW Full time

    The Role Operation Team Leader The Operations Team Leader will be responsible for managing a team of between 3 and 8 people with the key focus of delivering operational excellence to drive business delivery. Key functions include servicing the Client Servicing and Placement teams by generating invoices on a monthly basis. The scope of work also...

  • Specialist: Business Analysis

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryJoin the...

  • Global Security Operations Centre Associate

    2 weeks ago

    Johannesburg, Gauteng, South Africa Arcfyre International Full time

    We are looking for an experienced Associate to be part of our GSOC team.The Associate ensures the safety and security of all staff and visitors by providing pro-active security function. This includes facilitation of emergency incidents by following standard operating procedures (SOP). Efficient control and management of all relevant information and assets....

  • Associate & Senior Associate (2024 - ESA)

    2 weeks ago

    Johannesburg, Gauteng, South Africa IDinsight Full time

    ­ Associate & Senior Associate Locations : East Africa (Nairobi, Kenya); Southern Africa (Lusaka, Zambia, Lilongwe, Malawi, or Johannesburg, South Africa). About IDinsight IDinsight is a mission-driven global advisory, data analytics, and research organization that helps global development leaders maximize their social impact. We tailor a...

  • Associate - Reservations

    2 weeks ago

    Johannesburg, Gauteng, South Africa Quantanite Full time

    Quantanite is a BPO based in Sandton. We are seeking a Associate to join their team. We are looking for an associate that is able to work on a flexible working roster to cover a 24/7 campaign.About the role:The purpose of the role is to fulfil operational tasks related to existing bookings and servicing reservations post booking. This will include admin...

  • Esg Associate

    2 weeks ago

    Johannesburg, Gauteng, South Africa Raindrop Human Capital Full time

    Responsibilities:The Associate for ESG will manage, monitor and optimise the ESG performance of the companys investment assets. A key focus will be the overall monitoring of ESG across the entire portfolio, ensuring best practice is applied and a consolidated review is reported up to senior management, investors, and other stakeholder groups as...

  • Supply Chain Operations Associate Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa Organon Full time

    Sub Saharan Africa Supply Chain Operations Lead (Associate Director)Our Supply Chain team ensures inventory is consistently available to meet customer demand. We coordinate all aspects of supply through supply planning, sourcing, inventory management, storage and delivery. We partner across the Marketing,Quality, Finance, Regulatory and External...

  • Commercial Operations Associate Director

    2 weeks ago

    Johannesburg, Gauteng, South Africa Zimmer Biomet Full time

    Requisition NumberEMEA10690Employment TypeFull-timeLocationJohannesburgWhat Is It Like To Work at Zimmer Biomet:At Zimmer Biomet, we believe in The Power of Us, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.Zimmer Biomet Offers You An...

  • Client Onboarding Team Leader

    2 weeks ago

    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionTo supervise a team across Client On-Boarding processes by ensuring documentation quality and KYC (Know-Your-Customer) requirements are adhered toTo retain oversight of team deliverables and lead the team members delivering client support and onboarding services effectively and efficientlyTo manage the delivery of in client onboarding process...

  • Research Associate

    2 weeks ago

    Johannesburg, Gauteng, South Africa The Independent Institute of Education Full time

    The IIE (Pty)Ltd is the registered provider of higher education which is delivered through the following educational brands: Varsity College, Vega School, Rosebank College and IIEMSA.The Independent Institute of Education's Central Academic Team (CAT) is responsible for the academic leadership and governance of the work done at the brands while each brand is...