Receptionist - CSR
2 weeks ago
Location: Pinetown
Education and experience:
- Matric (Grade 12)
- Proficient in MS Office Excel, Word and Outlook
- Incumbent must have experience in a similar role
- Above average communication skills along with an excellent command of English both written and verbal
- Must be able to work under pressure
Required Skills:
- Good communication Skills
- Organizing skills
- Interpersonal skills
- Initiative and problem-solving abilities
- Dependability
- Well spoken
- Ensure COVID protocols are adhered to when visitors enter the building.
- Answer all incoming calls timeously and professionally
- Assist with incoming calls where possible, i.e. take down/record the enquiry and reply to the client where necessary on behalf of sales and service
- Ensure calls are transferred to the correct internal staff
- Ensure all messages are recorded and passed onto the relevant employees
- Assist in other departments from time to time and where necessary
- Manage staff timekeeping such as timesheets
- Ensure branch consumables and stationery is procured and usage of such consumables is effectively managed
- Responsible for printers, telephony systems and branch IT, i.e. communicate with relevant role players and suppliers where necessary
- Manage staff leave calendars
- Handle all couriered parcels, incoming and outgoing along with relevant paperwork
- Ensure filing is done daily
- Ensure all customer quotes are issued and followed up on
- Schedule appointments where necessary
- Manage all branch housekeeping
- Various administrative duties as and when necessary, from time to time
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