Senior Account Manager

2 weeks ago


Umhlanga, KwaZulu-Natal, South Africa 101 Careers Full time
Location - flexible across SA, remote model, needs to come into the regional office once a month max,

Experience - must have strong Account and client management experience, preferably in a technology deployment role, growing accounts and business development

Excellent communicator and good problem solver

Rem - flexible based on skillset but (up to R55k)

Purpose of the Role


The purpose of this role is to Regularly visit and engage Clients, understand their business issue and recommend relevant solutions.

Ensure that the delivery of the solution/service is aligned with the business requirement specification.

Qualifications & Experience

  • Bachelors Degree in Marketing or Information Systems
  • Minimum 5 years FMCG account management experience, at least 12 years managing Enterprise accounts
  • International company experience preferred, ability to work in fast pace environment critical
  • Advanced understanding of Business Intelligence Reporting, Dashboards and Visualizations
  • Experience managing FMCG Clients
  • Demonstrate experience in building senior relationships with multiple accounts
  • Demonstrate negotiation skills
  • Executive engagement and managing client relationships
  • Business Development

Roles and Responsibilities

  • Client Facing, Build and Manage Enterprise Client relationships
  • Communication Lead for all internal and external project/client communication streams
  • Create project specification against Client requirements
  • Focus on client requirements and execution against this
  • Matrix management of project team
  • Focus on commercial growth opportunities and update and track these through CRM
  • Provides critical link to Project Manager around resource deployment and management
  • Delegation of Tactical Support across team
  • Constantly reconfirming scope and translating this to Project Manager
  • Address any Client concerns, attend to first line support queries
  • Cross Selling of Vantage Products
  • Leverage internal team to technically support Client
  • Ensuring end users regularly interact with system
  • Ensuring highest levels of customer satisfaction
  • Create Sales leads for new clients

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