Account Manager Jhb

2 weeks ago


Johannesburg, Gauteng, South Africa J Smith Collier & Associates Full time
An opportunity has become available for an Account Manager based in Gauteng. Purpose of the position


Developing business growth opportunities by actioning the strategic goals of the organization and delivering a premium class service to our customers and future and potential customers.

Duties and Responsibilities but not limited

  • Conduct monthly visits of your current month's tiers
  • Maintain an accurate customer database and call cycle
  • Manage the customer expectations and needs
  • Manage the customer portfolio allocated to you by ensuring:
  • Manage declared BTV to Actual BTV processed monthly/quarterly/annually
  • Manage customers not utilizing device and try reducing to a fully active portfolio
  • Limit technical call outs by ensuring efficient and thorough switch on training as well as ongoing training with the device users/sites
  • Renewal negotiations to begin at 12 months remaining on the current contract
  • Keep the customer appraised of any changes or new product developments and services
  • Settlement process is understood, and client is trained on instant access and webflo.
  • Working with Finance on financial queries that they are unable to resolve and have escalated
  • Train the client on the current escalation process on the below:
  • Technical issues
  • CIT escalations
  • Settlement/Recon Queries
  • Contact Centre Support
  • Contact Centre WhatsApp support
  • Source viable opportunities to promote The Connect Group to secure required weekly quota output and build a solid pipeline of opportunities with Business owners/decision makers
  • Manage all activity and reporting via through Microsoft Platforms and report server daily to effectively manage and secure your prospect base amongst all 4 products
  • Managing and actioning CIT E2E conversions
  • Managing and actioning on going promotions/campaigns strategic decisions throughout the customer base
  • Provide assistance to Business Consultants and other Connect Departments on matters escalated to AM's/Hybrids on matters needed
  • Assist Operations with customer training and billable calls
  • Assist the Settlement staff with queries
  • Meet deadlines for weekly/monthly reporting
  • Daily Core Suite capturing
  • ADHOC requested as and when required
Job Specification - Account Manager Page
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Formal Education and Experience

  • Matric essential
  • Computer literacy
  • Customer service qualification advantageous.
  • 3 or more years' experience in sales and as an account manager
Required skills

  • Strong customer service and interpersonal skills for dealing with different types of customers and clients
  • Excellent verbal and written communication skills to communicate product ideas to clients
  • Strong organizational skills and attention to detail
  • South African Drivers' License and own vehicle.
  • Strong sales / crossselling skills.
Reporting to

  • Regional Manager
Department

  • Sales and Services
Work Location

  • Gauteng, Johannesburg and Durban

Ability to commute/relocate:

  • JHB, Gauteng: Reliably commute or planning to relocate before starting work (required)

Education:

  • Bachelors (preferred)


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