Administrator -

2 weeks ago


Johannesburg, Gauteng, South Africa MTN Nigeria Full time
**Title of job: Administrator - Billing

N umber of subordinates:

MTN Job Level:1

Location of the job:

Johannesburg, SA

**Solid Reporting Line:

Supervisor:
Billing

**Dotted Reporting Line: None

**Mission/Core purpose of the Job

To ensure the accurate and timeous delivery of bills to the consumers, employee base through ownership of billing systems, functional enhancements, integrity, and support.


Resolve billing queries timeously and ensuring corrective action is undertaken to ensure customer satisfaction and that the issues do nor reoccur within the business.

To accurately process and resolve all billing related queries and ensure billing adjustments are processed within the agreed timelines.

2. Context (Global influences, environmental / industry demands, organisational mission etc.)

**Organisational Mission

MTN is evolving from a mobile communications provider to a digital platform operator where innovation, operational and commercial excellence is critical for success.

To excel today and sustain future growth, MTN must develop the required capabilities internally to provide the market and customers with EPIC experiences, products and services which fulfil the belief that everyone deserves the benefits of a modern connected life.

**Global Influences / Environmental & Industry Demands

  • Highly dynamic and fluctuating Telecommunications industry
  • Highly competitive market with new and established competitors
  • Fast moving industry
  • Legislative changes
  • Legal parameters set by the insurance industry
  • Rapid pace of digitalization
  • Prevailing economic pressures affecting staff and customers
  • Fluid complexities of customer expectations and demands
  • Prevailing economic pressures affecting staff and customers
  • Fluid complexities of customer expectations and demands

3.

Key Performance Areas:

Core, essential responsibilities / outputs of the position (KPA's)

**Operational Planning

  • Liaising with relevant areas when necessary to ensure delivery of required solutions, customer experience and SLAs. Initiate corrective actions where applicable.
  • Manage daily activities and bill run tasks to ensure the bill run deadlines are met.
  • Ensure timeous and accurate bill delivery.
  • Ensure MTN SA customers billing data integrity maintained and updated timeously.

Billing Management

  • Assist with endtoend bill runs, including online and mobile platforms and processes.
  • Manage and control the endtoend billing process account management, and query resolution.
  • Manage billing queries, ensuring accurate and timeous resolution as per agreed turnaround time to ensure accurate bills.
  • Manage the fixes of all system integration failures daily, validating reports to eliminate any failure patterns, initiating incident report with all internal stakeholder and ensure resolution and permanent fix (24hr support to the business in this area).
  • Assist with system data cleanup ensure data integrity compliance with system requirements.
  • Provide feedback and input on monthly variance reports.
**Query Management

  • Perform detailed Root Cause Analysis on the Billing Adjustments.
  • Investigate and prepare adjustments for review and approval.
  • Manage and control the query management logging systems, ensuring that queries logged are actioned and completed within agreed KPIs and ensuring correct query resolution and feedback to initiator (24hr support to the business in this area).
  • Prepare account reconciliations for both internal and external customers.
  • Attend customer meetings and provide timeous feedback on queries.
  • Manage the daily query queues to ensure query resolution within agreed SLA's/OLA's.
  • Liaise with internal and external customers to ensure root cause of issues are addressed and corrected.
**Quality Control

  • Following clear and linear procedures of problem solving, monitor system performance through root cause analysis.
  • Work consistently according to predefined standard operating procedures.
  • Assist with quality checks on bill run during the billing month to highlight potential problems/errors.
  • Perform quality checks on PDF's generated post bill runs, highlight problems and escalate/resolve if possible.
  • Assist with quality checks on data generated during bill run and report to supervisor for authorisation to supplier to commence printing/mailing.
  • Assist with quality checks at supplier (printing and mailing) throughout the process to ensure minimum/zero error.
**Month End Procedures

  • Prepare for review the debtors age for the billing customers with commentary on collection activities.
  • Capture/import invoices for the billing area, where applicable.
  • Print invoices for authorisation and distribution.
  • Prepare/run statements for customers on a monthly basis and save in PDF format.
  • Distribute PDF invoices, information exchange (where applicable) and PDF statements based on contractual requirement/operator requirements.
  • Prepare and provide the monthly

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Job Crystal Full time

    A payment solutions provider is looking for an experienced and skilled Administrator that will manage the FICA process and provide full administrative support to the Operations Team.DUTIES & RESPONSIBILITIES, NOT LIMITED TO:Provide full administrative support to the Operations team Contributes to team effort by accomplishing related results as needed. Liaise...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa HRS Staffing Solutions Full time

    Gauteng, JHB - Eastern Suburbs**Administrative Professional - JohannesburgAdministrative Professional Needed in Manufacturing IndustryAre you a highly organized and detail-oriented Administrative Professional looking for a new opportunity? Look no further Our client is a leading manufacturing company seeking a dedicated individual to join their team as an...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa XTREME AIR CONTROL Full time

    Exciting Opportunity: Office Administrator Needed for Leading Air Conditioning Company inJohannesburgAre you organized, detail-oriented, and ready to play a crucial role in a dynamic company?Join our team as an Office Administrator and become an integral part of our success storyResponsibilities:inquiries. Coordinate administrative tasks such as scheduling...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa African Arete Full time

    Administrator required for a client site in Johannesburg Gauteng.requirements is as follows Grade 12Experience in administration is required.Must be able to speak fluent Afrikaans.Salary to be discussed.Position - Contract 4 monthsExperience: Administrative office procedures, practices and equipment: 1 year (preferred)

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Fidelity Services Group Full time

    AdministratorFCSMinimum Requirements: Excellent communication skills Matric certificate or equivalent A clear criminal record Computer literate and proficiency in Microsoft Word, Excel and Outlook At least 2 years' administration experience Background in Administration/ Office Management is an advantage Must be willing to work overtime when required Own...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pro-Match Recruitment Full time

    Job Title: Administrative Assistant for Insurance Broker in BedfordviewJob Summary: We are seeking a highly organized and detail-oriented Administrative Assistant to join our team as a key support role for our insurance brokerage.The ideal candidate will be responsible for providing administrative and clerical support to ensure the efficient operation of the...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Dananda Services Full time

    Fund administrators are responsible for overseeing the administration of investment funds and supporting the Investment team.Fund administrators are responsible for ensuring that investors and fund managers receive accurate information about their holdings, including performance data and other metrics.Fund Administrator Job Duties Checking trade...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Max Recruitment Full time

    Position: AdministratorIndustry: Tyre IndustryLocation: JohannesburgSalary:RMinimum Requirements: Grade 1 2 years Administration, Purchase Order, Invoicing & Job Co-Ordination exp (Non Negotiable) Good Communication skills Reliable transportResponsibilities: General office administration Taking in of stock on the SAP system Working on in house computer...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionDear Future, AdministratorThe role requires you to provide efficient and effective administration support to ensure the smooth running of a functional areaAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficiencies Deliver exceptional service that exceeds customers expectations through proactive,...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa LRI Invest S.A. Full time

    Role summary:We are seeking an Administrator, to provide administration and Company Secretarial services to a client portfolio under the direction of a Senior Administrator and Assistant Manager, ensuring all relevant statutory obligations are met. The role is client facing, with the Administrator required to act as the first point of contact for clients,...

  • Administration

    2 weeks ago


    Johannesburg, Gauteng, South Africa Jelocorp Full time

    Manage workers' timesheets and contracts. Answering calls and correspondences Filing forms and documents Providing complete administrative support Document and presentation preparation. Bookkeeping Administrative duties Communication management Enforcing office protocols and policies

  • Administration

    2 weeks ago


    Johannesburg, Gauteng, South Africa Placement Pros Recruitment Full time

    My client in the FMCG industry is looking for an office administrator to join their dynamic teamMust have a matric certificateMust have - 3 years as an administratorMust be fluent in AfrikaansMust have reliable transportMust be computer literate For more information please contact:**Michelle

  • administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Old Mutual Full time

    Description This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts. Follows standardised processes and provides administrative support in line with normal business functioning. Delivers on daily...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa LRI Invest S.A. Full time

    AdministratorRole Location: Johannesburg, South AfricaDepartment: Corporate SolutionsEmployment Type: PermanentWe are seeking an Administrator, to provide administration and Company Secretarial services to a client portfolio under the direction of a Senior Administrator and Assistant Manager, ensuring all relevant statutory obligations are met. The role is...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Excellerate Full time

    Position title : ADMINISTRATOR/RECEPTIONIST (SHOPPING CENTER)Position reports to :CENTRE MANAGEMENTBusiness Unit :PROPERTY MANAGEMENTMain purpose / objective of the position:To receive and handle walk-in clients and visitors and to answer switchboard in such a waythat it projects a professional image of the centre. General administrative tasks and supportin...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa LRI Invest S.A. Full time

    Role summary:We are seeking an Administrator, to provide administration services to a client portfolio under the direction of a Senior Administrator and Assistant Manager, ensuring all payment deadlines are met.The Cash Management Department's primary responsibility is to ensure we meet client requirements, to process and deliver payment instructions to...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa FirstRand Full time

    Job DescriptionProvide efficient and effective administration support to ensure the smooth running of a functional area Manage costs / expenses within approved budget to achieve cost efficiencies Deliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutions Resolve all customer queries efficiently,...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa First Risk And Advisory Services (Pty) Ltd Full time

    Provide efficient and effective administration support to ensure the smooth running of a functional areaManage costs / expenses within approved budget to achieve cost efficienciesDeliver exceptional service that exceeds customers expectations through proactive, innovative and appropriate solutionsResolve all customer queries efficiently, and within agreed...

  • IT Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Curiska (Pty) Ltd Full time

    Role: IT Network support for servers and desktops and connectivity. Ordering of computer supplies from suppliers Reporting to customers and staff on issues and resolutions Responsibilities: Look after the company IT Network. Trouble shooting systems to diagnose issues and get them resolved. Ordering Computer suppliers and ensuring that backup hardware is...

  • Administrator

    2 weeks ago


    Johannesburg, Gauteng, South Africa Unique Personnel Full time

    Job Number 70184Job Type PermanentJob Title AdministratorComputer Skills MS OfficeIndustryCity Johannesburg (CBD)Province Gauteng The services of a General Office Administrator are required:Role and responsibilities: Providing administrative support duties. Providing excellent, straightforward and accurate communication to customers Completing tasks set by...