Cctv and Alarm Technician

2 weeks ago

Cape Town, Western Cape, South Africa the Employment Channel Full time
Grade 1- SAIDSA Certificate

  • Essential Requirement PSIRA
  • Valid Driver's License
  • Minimum of 8 years' exposure to a CCTV and Alarms environment

CCTV Responsibilities

  • Management of Installation and configuration of IP CCTV systems and associated Access Control Systems
  • Evaluate signal quality and performance with computers, networks, and software
  • Repair and Configuration of CCTV systems
  • Management of the proactive inspection of equipment as per schedule
  • Detection and addressing of any faults or potential faults
  • Mentor and train technicians
  • Accurately logging and tracking of requests
  • Troubleshooting and repairs on all CCTV systems
  • Escalate the faults and provide feedback to Customer on the maintenance actions
  • Perform adhoc inspections and maintain quality of team
  • Proactive monitoring of sites and detection of potential faults
  • Accurate interpretation of alarms and the causes of faults
  • Escalation of alarms/faults within Bidvest Facilities Management in order to provide minimum down time Prioritization of faults and alarms
  • Ensure that NVRs, CCS machines are operational and that all cameras are recording
  • Effective feedback to Contact Centre management, regional management, and also external clients where applicable
  • Ability to interpret faults/alarms and reasons for faults/alarms assisted from data available on the BMS system
  • Ability to investigate and pickup trends
  • Ability to take proactive decision and timeous completion of corrective action
  • High accountability for own actions
  • Display understanding of clients (internal and external) needs
  • Offers knowledgeable, efficient and friendly service
  • Communicates in a professional, diplomatic manner with good voice quality and articulation
  • Ability to prioritize and coordinate outputs
  • Escalate and establish time frames with the correct facilitators

Alarm Responsibilities

  • Installation of intrusion systems according PWV and SAIDSA bylaws and Standards
  • Troubleshooting and Repairs on all Reputable Alarm system Brands
  • Gather specific requirements and suggest solutions for our valued clients
  • Mentorship and Training Role to Entry Level (Tier1) Technicians
  • Liaise with Product development/ Design team to plan new features for clients
  • Ensure new and legacy alarm systems meet quality standards
  • Stay uptodate with new technology trends

Job Type:
Permanent

Experience:

- exposure to CCTV and Alarms: 5 years (preferred)

License/Certification:

  • SAIDSA (preferred)
  • PSIRA Certificate (preferred)

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