Product Manager

2 weeks ago


Johannesburg, Gauteng, South Africa FirstRand Full time
About us, purpose, experience and qualifications

about us:

purpose:

  • To manage the product planning and execution throughout the product lifecycle by gathering and prioritising product and customer requirements

experience and qualifications:

  • Minimum Qualification: Relevant Diploma
  • Preferred Qualification: Relevant Degree
Experience Required: 3 to 5 years experience in a similar environment, of which 1 to 2 years ideally at junior (entry level) management level

  • Competencies:
  • Conceptual and Big Picture Thinking
  • Judgement and Decision-Making
  • Presentation and Facilitation
  • Verbal and Written Communication
  • Building the Brand
  • Planning and Organising
  • Programme and Project Management
  • Building Relationships
  • Entrepreneurial Drive
  • Leading Performance Outcomes
  • Product Marketing
  • Relevant product and product lifecycle knowledge
    additional requirements:

responsibilities:

  • Deliver against operational and cost targets
  • Prioritise resource allocation to minimise and reduce wastage
  • Monitor costs for the financial year according to the operational plan
  • Allocats and approvs expenditure
  • Review cost reports and resolves or explains variances to the budge
  • Identify, control and escalate potential risks that may lead to increased costs
  • Manage costs or expenses within approved budget to achieve cost efficiencies
  • Provide input into the budgeting process and monitor utilisation for the financial year according to the operational plan
  • Produce or review budget reports to make sure they accurately reflect work activity
  • Ensure financial documentation is maintained to support accurate record keeping and future legislative requirements
  • Escalate potential budget risks that may lead to increased costs or financial lossesÂ
  • Present work proposals on planned activities that will require financial resources
  • Allocate and approves expenditure
  • Collate, analyse and evaluate data and information to forecast expenditure and cash flow trends and make recommendations to improve budget
  • Build relationships that allow for the managing of expectations; the sharing of
- knowledge and diverse insights; and the creation of buy-in

  • Engage in crossfunctional relationships to obtain and to provide work support
  • Ensure full understanding of customer needs to deliver a quality service
  • Ensure customer service solutions are aligned to the business operational plan; Organisational values and service standards
  • Communicate how customer service solution will be implemented and secures buyin
  • Ensure product knowledge and advice is technically accurate and provide customers with relevant information to keep them informed of products and service options
  • Ensure resolution of customer queries and complaints timeously and ownership of issues
  • Analyse customer feedback to help improve customer service
  • Propose ideas to improve customer service
  • Deliver customer experience excellence aligned to Organisational values and service standards
  • Build professional longterm relationships with customers based on trust that builds the brand
  • Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service
  • Provide customers with relevant information to keep them informed of products and service options
  • Prepare Business Requirement
  • Specifications for new product developments and drive innovation around the product development and product management cycle
  • Digitise the customer journey throughout the product lifecycle
  • Engage with customers to understand their unique requirements, drive value optimisation and advise best options for product integration and wealth management
  • Ensure compliance is adopted in terms of systems and procedures as laid out by organisation and review in response to audit findigns and changes
  • Develops an understanding of risks and risk management approaches
  • Implement and provide input into the development of governance and compliance procedures and processes within area of specialisation and identify risks
  • Educates others and makes suggestions for improvements
  • Networks and participates in specialist risk forums where required
  • Faciliate the conversion of knowledge and ideas into new or improved products, processes and services
  • Manage internal and and external stakeholders awareness of product offerings
  • Ensure all processes are followed diligently on new products and any product enhancements
  • Ensure Service Level Agreements across
  • BU's are achieved and maintained
  • Complete and / or review comprehensive product documents such as Business
  • Cases, Work Request, Change Request,
  • Product information documents and business reports
  • Define the gotomarket and pricing strategies for the various products and customer segments
  • Engage and leverage with the pricing team for the implementation on annual repricing processes and recommend appropriate pricing solutions
  • Provide guidelines to

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