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Installations Quality Assurer

3 months ago

Durban, KwaZulu-Natal, South Africa Tracker South Africa Full time

Listing reference:
track_001180

Listing status:
Online

Position summary:

Industry:

IT & Internet
Job category:Quality Assurance
Location:Durban
Contract:Permanent
EE position:Yes
Introduction:

Job description:

  • Perform regular and planned assessment in your area of responsibility
  • Identifying shortfalls and providing solutions
- interacting with technicians and having technical discussions

  • Perform regular and planned assessments of fitment centre in your area
  • Mentoring and educating technicians
  • Ensure compliancy with regards to installations and OEM bulletin
  • Ensuring compliancy in customer service ethics
  • Ensuring bulletins are circulated to Technicians and FC
  • Maintain strong Quality standards
  • Ensure compliancy with regards to reporting to admin and Management
  • Liaise between multiple departments
  • Motivate techs to perform quality installations
  • Provide reports and feedback
  • Implement and evaluate quality procedures
  • Evaluate and improve technical procedures
  • Attending to Technical SR's that are quality related and give feedback to the technicians and the managers.
  • Maintain Trackers recommended recovery rate in your area of responsibility through the installation quality process
  • Perform test requests
  • Attending to PIC's
  • Attending to battery drainage complaints
  • Assisting with project installations
  • Assisting with afterhours standby
  • Liaise with clients to solve technical issues and deliver service excellence
  • Ensure compliancy with regards to reporting to Management
  • Assisting with technical queries

Minimum requirements:

  • Matric with a National Technical Certificate in Automotive Electronics/Motor Mechanic.
  • Minimum 5 years' experience as an auto electrician or motor mechanic with one year being in a Supervisory role.
  • Valid driver's license.
  • Computer literacy will be advantageous (MS Office)
  • Possess good faultfinding skills and techniques.
  • Possess the necessary skills to deliver service excellence.
  • Be prepared to travel.