Deputy General Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location Protea Hotel O.R. Tambo Airport, Corner York and Gladiator Streets Rhodesfield, Johannesburg, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

JOB SUMMARY
Assists the General Manager in all aspects of Food & Beverage and Rooms Operations including guest and employee satisfaction. Assists the General Manager in the implementation of property-wide brand strategy initiatives.

CANDIDATE PROFILE
Education and Experience

  • 2year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 3 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.
OR

  • 4year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 1 year experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area.

CORE WORK ACTIVITIES

Managing Food and Beverage and Rooms Operations

  • Conducts quarterly Food & Beverage audits in accordance with SOPs to ensure the Food & Beverage budget meets targets; reviews results with the General Manager and taking corrective action as necessary.
  • Coordinates all Food & Beverage functions and communication.
  • Conducts quarterly Rooms Operations audits in accordance with SOPs to ensure the Rooms Operations budget meets targets; reviews results with the General Manager and taking corrective action as necessary.

Managing Property Operations and Department Budgets

  • Conducts walkthrough to confirm the building is well maintained and guest areas have an atmosphere that meets or exceeds expectations.
  • Motivates team to achieve operational excellence; encouraging calculated risktaking.
  • Maintains profit margins without compromising guest or employee satisfaction.
  • Maintains the property as a safe and secure facility for guests and employees.

Managing the Guest Experience

  • Fosters employee commitment to providing excellent service, hosts/participates in daily standup meetings and models desired service behaviors in all interactions with guests and employees.
  • Demonstrates and communicates key drivers of guest satisfaction for the brand's target customer.
  • Attends pre
- and post-convention meetings to establish relationship with customer, understands group needs, sets and manages expectations.

  • Incorporates guest satisfaction as a component of staff/operations meetings.
  • Reviews guest satisfaction results and other data to identify areas of improvement; takes corrective action as appropriate.

Supporting the Sales and Marketing Strategy

  • Assists in building relationships with local civic leaders, community and business organizations to further increase brand/product awareness.
  • Advises brand and regional team of growth opportunities.
  • Participates in sales calls, local events and site visits with members of the sales team to acquire business.
  • Assists the General Manager in researching and analyzing new products, pricing and services of competition.

Managing and Conducting Human Resources Activities

  • Works with the General Manager to develop a schedule that guarantees one of them will be on property during peak times.
  • Hires department managers who demonstrate strong functional expertise, creativity and entrepreneurial leadership.
  • Sets goals and expectations for direct reports using the annual performance review process and holds staff accountable for successful performance.
  • Coaches by providing specific feedback to improve employee performance.
  • Establishes and maintains open, collaborative relationships with the leadership team, and ensuring direct reports do the same for their teams.
  • Assists in coordinating the development and communication of emergency procedures.
  • Celebrates successes and publicly recognizes the contributions of employees.
  • Demonstrates Knowledge of all management contract requirements for the property and ensures compliance with contract and reporting requirements.
  • Working with the General Manager to ensure all shifts are covered by the appropriate management or supervisors.
  • Provides support for operational functions as needed to meet business needs.

MANAGEMENT COMPETENCIES

Leadership
-
Adaptability
  • Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
-
Communication:

  • Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and nonverbal behavior; and models active listening to ensure understanding.
-
Problem Solving and Decision Making
  • Models and coaches others on breaking c

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