Department Manager: Outbound

2 weeks ago

Durban, KwaZulu-Natal, South Africa Clicks Group Limited Full time

Advert reference:
click_012789

Advert status:
Online

-
Position Summary:

Industry:
Pharmaceutical Sector

Job category:
Other: FMCG, Retail, Wholesale and Supply Chain

Location:
Durban

Contract:
Permanent

Remuneration:
Market Related

EE position:
Yes

Brand:
Clicks Group

Introduction:

We are looking to recruit a permanent

Departmental Manager:
Outbound to work within the Operations department.

The role will be based at the United Pharmaceutical Distributor (UPD) in Durban and will report to the Branch Manager.


Job description:

Job Purpose:

  • To manage the outbound activities, which includes order assembly, checking, dispatch and POD and the fleet, in a professional, effective and efficient manner to ensure an optimum customer service experience thus increasing company sales, minimizing cost and maximizing revenue

Job Objectives

  • To ensure that orders are assembled and checked in line with operational SOP
  • To manage the HR management component of the department this will include performance management, talent identification and management, disciplinary action and employee wellness.
  • Ensure that POD's are returned as stipulated by SLA and updated
  • To ensure that orders are dispatched, as per allocated routes, on time and in full To manage the reverse logistics process by ensuring that pickups are done as per SLA's
  • To ensure that customer queries are authorized/rejected on a daily/weekly/monthly basis and that credit is passed where due
  • Develop customer relationships in order to maximize the customer experience
  • To ensure that individual and departmental operational and cost targets are met/adhered to
  • Ensure that the outbound department comply with Good Wholesale and Distribution practice; adhered to UPD SOP's record, rectify and report errors to the Branch Manager
  • To ensure that operational cost containment targets and stipulated cutoff time and deadlines are met and complied with.
  • Management of the fleet end to end including but not limited to keeping detailed service records, accident reports and insurance claims etc.

Minimum requirements:

Qualification & Experience:

-
Essential: Matric

  • Degree/diploma in Warehousing / Transport & Logistics/ Distribution
-
Essential: 3 Years' experience in order assembly, checking and dispatch

  • 3 Years Industrial relationship management (desirable)
  • 3 Years POD management experience

Job related knowledge and skills:

  • Excellent communications skills and telephone etiquette
  • Good Knowledge of warehouse operational procedures.
  • Knowledge of industrial relation management
  • Knowledge of Pharmaceutical industry
  • Knowledge of GWP
  • Knowledge of HR Processes and Procedures
  • Computer skills with Advanced Excel Skill level (required)
  • Conflict and Dispute management skills
  • Communications skills
  • Problem management skills
  • Finance skills

Competencies required:

  • Leading and Supervising
  • Delivering Results and Meeting Customer Expectations
  • Deciding and Initiating Action
  • Planning, Trending and Analyzing
  • Following Instructions and Procedures
  • Working with People
  • Persuading and Influencing

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