Internal Counter Sales Administrator

2 weeks ago


Pietermaritzburg, KwaZulu-Natal, South Africa Pronel Personnel Full time

Minimum Requirements

  • Grade 12 / NQF level 4 or equivalent
  • Internal sales experience
  • Must have strong background and product knowledge
  • 35 years industry related sales experience
  • Skilled in oral and written communication. Basic arithmetic skills (add, subtract, divide, rations and percentages) in order to draw up a quotation
  • Computer skills to optimize the efficiency of process within the business. Experience in ERP system would be an advantage
  • Previous experience with CRM will be an advantage

Interpersonal Skills

  • Well groomed, neat and well presented
  • Selforganized
  • Good interpersonal and strong negotiation skills
  • Self starter and able to work independently
  • Attention to detail
  • Telephone etiquette
  • Able to meet deadlines
  • Ability to interact effectively with customers (specially to influence negotiations) and to develop cooperative relationships with all relevant internal and external stakeholder

KEY PERFOMANCE AREAS

Customer

  • Telecanvassing / cold calling
  • Acquisition of new customer by telephone
  • Maintenance of customer base
  • Appointment scheduling for external sales rep
  • Reactivating dormant customers
  • Successfully closing sales

Quotes

  • Preparation of system generated quotes
  • Follow ups on outstanding quotes
  • Monthly reporting (maintenance lost sales on embrace)

Operations

  • Sales support
  • Support external sales reps with inventory, quotes and invoices
  • Manage appointments and customer contacts
  • Support sore man to plan routes and deliveries
  • Achieve personal and branch sales target

Counter sales

  • Receive and treat customers in a friendly and professional manner
  • Provide respectful, professional and efficient service
  • Assist in the picking of stock per policy

Stock & Debtors

  • Ordering though H/O stock and creating stock transfers
  • Liaising with debtor's department to ensure PODs are in place and we can get timeously paid
  • Liaising with creditors department to ensure paper work and invoices are correct, signed for and SLAs are met
  • Liaising with procurement department to ensue stock is ordered timeously for the branch from H/O or local buy outs

People

  • Participate and pass company training initiative and/ or modules timeously
  • Timekeeping
  • Housekeeping
  • Filing and administration as per ISO requirement
  • May be required to visit customers with external reps or management

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